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Lightroom Mobile will not sign in

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H

Holly

New Member
Joined
Dec 31, 2016
Messages
6
Lightroom Experience
Intermediate
Lightroom Version
Lightroom Version Number
CC 7.4
Operating System
  1. macOS 10.13 High Sierra
Lightroom Mobile will not sign in. I keep getting a spinning icon. I've shut down and tried several times. Thank you for any help.
 
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Hi Holly, welcome to the forum!

For a start, what kind of device are you using? iOS? Android? Or is this in Lightroom Classic on the desktop?
 
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Thank you! I'm glad to be here. It's Lightroom Classic on the desktop. I don't have my tablet set up and was trying to sign in and sync using the desktop first. Was this correct?
 
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That should be fine Holly. Have you checked you're signed into the CC app ok? Take us through your exact steps... I'm wondering if a firewall is getting in the way, you might want to test turning it off. Oh, and reboot the computer, just for good measure, as it's amazing how often that helps!
 
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I had a 'duh' moment. I'm using a laptop that is plugged directly into the router. It shows that I am signed into CC but not Mobile.
 
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Hmmmm, ok, can Lightroom access other web services ok, like the Map module?
 
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I don't use Maps and hadn't thought of that. No, it doesn't appear to be working. Slideshow is working, print and web appear to be working. Should I uninstall LR and Reinstall? Thank you for your help.
 
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Ok, if Maps isn't working, that means Lightroom isn't able to access the internet. That means your anti-virus/firewall/security software on your computer or on your router is blocking it. Are you running software like that on your computer that you know of?
 
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We have wireless and the laptop is hooked directly into the router. Yes, there is a anti-virus software on that router. I'll try removing that and see if that works and let you know. We installed the anti-virus because the 2nd computer is a pc; didn't think about the imac pro having an issue using the wireless connection.
 
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I'm sorry I haven't answered. We've had a problem with our service recently and have a service tech coming out Monday. I hope it will be resolved next week. Thanks again.
 
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