nataworry
New Member
- Joined
- Nov 13, 2018
- Messages
- 3
- Lightroom Experience
- Advanced
- Lightroom Version
- Lightroom Version Number
- LR Classic CC Desktop 8.0
- Operating System
- macOS 10.14 Mojave
Hi.
I switched from LR6 to LR Classic CC desktop 8.0 very recently (I'm running Mac Mojave on an iMac) and now the presets (both LR basic presets and my own) don't work. I will click on a preset and the preview of my image will show the preset effect but the effect actually doesn't "stick". And the history panel doesn't show that I ever clicked on the preset. This is irrespective of a catalog template that I re-use or a brand new catalog. After multiple calls with Adobe, and most recently spending 1.5 hours on the phone with Adobe today the following conclusion was reached and Adobe told me they couldn't provide me further assistance as my issue is an Apple/Mac issue. This is how Adobe came to the conclusion:
Adobe shared my screen and saw that while I was logged into my iMac with my usual user account that clicking on a preset produced no result. Adobe then had me create a new Mac user account "AdobeTest" and after I logged into my iMac under that user account we opened LR Classic CC using the same LR catalog I used moments before that and when I clicked on a built-in LR preset the effect worked. Thereafter Adobe concluded my issue isn't an Adobe CC software issue but rather some sort of issue with my Mac OS Mojave User Account that I always use for all of my computer needs (vs. the "AdobeTest" account). He suggested I use the AdobeTest account when I want to use LR and that isn't a reasonable solution. I need my personal user account to allow LR Classic CC to function to its full capacity alongside all of the other things I have set up under that user account.
To that end, does anyone have a clue as to why my Apple user account won't allow LR presets to function? They worked just fine under LR 6.0 before I upgraded. I need a fix. :0(
I switched from LR6 to LR Classic CC desktop 8.0 very recently (I'm running Mac Mojave on an iMac) and now the presets (both LR basic presets and my own) don't work. I will click on a preset and the preview of my image will show the preset effect but the effect actually doesn't "stick". And the history panel doesn't show that I ever clicked on the preset. This is irrespective of a catalog template that I re-use or a brand new catalog. After multiple calls with Adobe, and most recently spending 1.5 hours on the phone with Adobe today the following conclusion was reached and Adobe told me they couldn't provide me further assistance as my issue is an Apple/Mac issue. This is how Adobe came to the conclusion:
Adobe shared my screen and saw that while I was logged into my iMac with my usual user account that clicking on a preset produced no result. Adobe then had me create a new Mac user account "AdobeTest" and after I logged into my iMac under that user account we opened LR Classic CC using the same LR catalog I used moments before that and when I clicked on a built-in LR preset the effect worked. Thereafter Adobe concluded my issue isn't an Adobe CC software issue but rather some sort of issue with my Mac OS Mojave User Account that I always use for all of my computer needs (vs. the "AdobeTest" account). He suggested I use the AdobeTest account when I want to use LR and that isn't a reasonable solution. I need my personal user account to allow LR Classic CC to function to its full capacity alongside all of the other things I have set up under that user account.
To that end, does anyone have a clue as to why my Apple user account won't allow LR presets to function? They worked just fine under LR 6.0 before I upgraded. I need a fix. :0(