If you’re on Windows, you may have spotted this new error message since 11.5’s release.
The error says “The following known issues were identified on this device. If you continue with the known issues, you may experience degraded performance with video files and instability… The current version of your Intel [or Nvidia] display driver may cause performance and stability issues. It is strongly recommended that you update to driver version [*].”
This message is also showing on computers that have integrated graphics, even if you usually use a dedicated graphics card in Lightroom. For example, Intel HD Graphics 4600 is coming up frequently in reports.
Update the Drivers
The way to get rid of the message is simple… update all of the graphics drivers, even if they’re for integrated graphics that you don’t usually use.
Windows Update is traditionally quite conservative about the driver updates it offers automatically, so to get rid of the message, you may need to go to the manufacturer’s website to download a more recent driver. Adobe recommends doing a clean installation of drivers where possible (scroll down to solution 4 on that page). Here’s the main manufacturer’s links:
- NVIDIA drivers
- AMD/ATI drivers
- Intel drivers
If your GPU is getting along in age, it’s very possible that the manufacturer no longer provides driver updates, in which case the best you can do is ignore the message.
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Hi
I currently have a imac 2012 i5 2.7ghz quad core 8gb ram running on os Catalina v10.15.7. I have recently upgraded to the LRc subscription model (used the paid for standalone v 6.14 up to now) and have Lightroom Classic v11.5 installed and working ok. It won’t let me upgrade due to my mac being so old!
It runs very slow when adding brushes and linear gradients… Do you think an earlier version of LR might run quicker for me? and if so how do I go about installing an earlier version? thanks.
ps I have being using ACR v15.1 and that runs much faster and hardly any lag to do my photo editing.
Any reason why ACR runs faster than LRc?
Thank you very much Paul, I’ve been doing some research and according to some professional photographers that I follow, the GTX 1060 6gb is more than enough to edit photos, so I think I’ll get that graphic, I’ll try it and after that I’ll upgrade to a new pc with the 1060.
Sounds like a plan! It’ll be interesting to hear how you find it.
When I have news, I will come back here to leave my impressions. Greetings Paul!
Hi, I am ignorant in this and I am somewhat confused with this issue. I have a desktop computer with Intel Core i5-4690 CPU 3.50GHz + Intel HD Graphics 4600 + RAM: 16 GB and Windows 10 Pro, version 21H2.
Using Lr 11.5 like this puts the components of my PC at risk due to possible overload?
Is it better to downgrade to 11.4.1?
To use the next Lr 12 will it be better or necessary to include a dedicated graphics card?
I came from Windows 7 with the latest supported version of Lr, I upgraded to Windows 10 because of all the improvements in the latest versions of Lr, but now I am seeing that my computer seems to have problems with it.
Thank you!
This is purely a message, downgrading to 11.4.1 will remove the message but no more.
The current minimum specs for running Lr12 are:
https://helpx.adobe.com/uk/lightroom-classic/system-requirements.html
Your system is quite old, if it doesn’t meet the minimum requirements for Lr12 then the download won’t be available in the Adobe CC App.
It would be better considering an updated PC, just changing the graphics card is unlikely to make a great difference.
Remember, you can turn off Lr using the GPU in Lightroom Preferences > Performance > GPU.
Thank you very much for the answer Paul, but I’m still a bit confused.
My system is old, I checked the requirements of Lr12 and it meets all of them, except the graphics, so I thought that improving that could solve the problem.
Without a doubt, the best option would be to update, but prices are very expensive in my country at the moment and that complicates it.
I checked the GPU in Lr and it appears disabled by default as it is not supported.
That’s where I’m also confused: not being able to use the GPU, does it mean that all the work is done by my CPU? I guess this is bad wear wise. I read that everything is slower when not using the GPU, but is it just that? I don’t edit video.
I haven’t been testing this Lr for a long time and so far I haven’t noticed any kind of problems, it works smoothly when developing, only when exporting it gives me the feeling that it takes longer.
In that case, I would suggest install Lr12 – it won’t use the GPU (like the current version doesn’t), so CPU will do the work (as, in truth, it always did until recent years when GPU power was also exploited).
Personally, I’d question if adding a more modern Graphics Card will realize you any appreciable benefits. You could always pose the question on our forums (there’s aa lot of knowledgeable Windows people on there), but I believe they will say the same (save your money and wait until it’s possible to replace your PC)
Is it possible for someone who understands all this stuff. To someone who has no idea what you are talking about. I am 83 and know nothing about computers. Thank you
Click the Forum link in the menubar and post on there with additional information and we’ll help Peter.
I’m currently working on my client’s computer and here’s what I found : if you have a computer with Intel integrated graphics and your CPU is from the 3rd or 4th generation, you won’t be able to install the most recent drivers as they are intended for more recent architectures (at least the 5th generation of Intel CPUs). Unfortunately, Lightroom Classic doesn’t make the difference and estimates that you should update your drivers regardless. I’m looking for a way to get rid of this message and I’ll come back if I find a solution (sorry for my English) 🙂
I used Intel’s Driver Support Assistant to try to find the driver LR was telling me I needed for it’s UHD 630. Well I have v23.20.16.4974 and LR says I need 100.4876. But the Driver Support Assistant says I have the latest version already (last updated 2018) ARGH! Fortunately, I rely on my NVidia graphics card when using LR/PS, which pushes regular updates, but how annoying to have to live with that message from LR every time it launches. 🙁
I’ve seen a request for a “Don’t show again” checkbox in the dialog, that I’m hoping might be added soon. The other option is to disable the built-in graphics in the BIOS, if you have another graphics card. That should get rid of it.
I contacted to Adobe support chat and they said:
Intell HD graphics 4600
the Graphics Processor which we are using is falling short of the minimum 2000 Avg. Ops per Second recommended to run the latest version of Lightroom 11.5 version .
The Graphics Processor used by your computer has a benchmark value of 444 Avg OPs/ sec.
That is the reason you are getting that report.
Thanks for sharing tos. No easy fix for that one, they’re warning that the hardware is old and if you see weird issues, that’s probably why.
Victoria – in your post you said to scroll down to #4 below but there is NO #4 listed. When I click the link it doesnt go anywhere? Please advise/fix. thanks
“Adobe recommends doing a clean installation of drivers where possible (scroll down to #4. Here’s the main manufacturer’s links:”
Ah, it’s missing a closing bracket, I’ll fix that, thanks. Click the link, then it’s solution 4 on that page.
Thx for the tip, unfortunately the driver proposed by Intel for my 5200 is much older than the one already installed by Windows Update. I bet I will have to live with the popup till I upgrade the laptop 🙁
Yes, had that error come up on Monday, went to the Nvidia site and downloaded the relevant update for my Quadro P400 graphics board and everything went very smoothly without having to do any workaround/fixes.
One thing I did read though, was that even if it does not ask for it, is to reboot your PC at the end of the driver update session.
All good and no more error message.
Good tip, thanks for sharing!
Unfortunately, the latest driver for the 4600 doesn’t solve the problem. The driver listed by Adobe does not actually support the 4600.
That is a pain. Am I right in thinking the 4600 is no longer supported by Intel because it’s too old?
Same for my Intel HD Graphics 4000.
Lightroom is telling me to install a driver that doesn’t work with my i7 3770K processor.
So there’s no way to get rid of this very annoying message.
I reverted to 11.4, that works fine, it was the only workaround that I found.
Yes i3770K and Intel HD Graphics 4000 are very old, but with GPU disabled why is this a problem for Ligthroom, is the performance is OK to me?
The GPU is still used for some things in Lightroom, even if it’s turned off in the Performance preferences. If it’s working ok for you, that’s great, but just be aware that if you’re seeing any kind of issues, it could still be due to bugs in the driver.