Questions about ordering? Here are the most frequently asked questions, and if there’s something we’ve missed, just email us at email@example.com
Why don’t the Add to Cart buttons work?
If the Add to Cart buttons are not doing anything, a browser plug-in is likely blocking them. To solve the problem, temporarily disable plug-ins such as AdBlock or Ghostery or use another browser.
How do I pay for my order?
|Check Out with Credit/Debit Card||Check Out with PayPal > As Guest||Check Out with PayPal > Log In|
|Visa / Visa Debit / Electron||Visa / Visa Debit / Electron||PayPal Account|
|Mastercard||Mastercard||(incl. all standard funding options)|
|Maestro / Switch||Maestro / Switch|
Payments are handled by secure servers.
Can I pay in my local currency?
Using the buttons on the right, you can choose to purchase in GBP (British Pounds Sterling) or USD (US Dollars).
For other currencies, the PayPal payment option calculates the conversion rates and tells you how much you’ll actually be charged in your local currency before finalizing the order. That way you don’t have a surprise on your credit card bill.
Is the website secure?
This website and the payment providers use trusted SSL security protocols which are regularly updated.
I’ve found a discount code – why won’t it work?
Discount codes will only work on orders placed directly through this website, and not for orders placed through other websites such as Amazon. Most discounts have an expiry date too!
I’ve just found a discount code but I’ve already bought the book – can I get a refund?
Sorry, no, discount codes must be entered at the time of purchasing in order to qualify.
I’ve changed my mind – can I get a refund?
Due to the nature of the products on offer (eBooks and custom-ordered paperbacks), all orders are final. Of course if there’s a problem, please let us know.
How is the eBook delivered?
Delivery is digital – a download link will be displayed as soon as your payment is authorized, and also sent to your email address. If you have any problems, email us at firstname.lastname@example.org
Are the eBooks and paperbacks up to date?
The eBooks are updated on release day for each release.
As you can imagine, it’s impossible to republish the paperbacks every time there’s new features, as new features are added to the Lightroom cloud ecosystem and Lightroom Classic every couple of months. The paperbacks are sent to the printers every couple of years, when there’s enough changes to warrant purchasing a new paperback, and the publication date is listed on the book’s sales page.
For Adobe Lightroom Classic – The Missing FAQ, we add the changes using an Appendix in the back of the eBook, so those who prefer to read on paper can simply print out the extra pages and add them to the back of the paperback.
For Adobe Lightroom – Edit Like a Pro, which is changing more rapidly, almost all of the information in the paperback is still accurate, but additional features have been added over the last year and the user interface has changed slightly on mobile. There’s a list of the new features at the back of the eBook format, so you can check what’s changed since the paperback was sent to press.
How much is shipping/delivery for paperbacks and how long do they take?
Shipping rates only apply to paperback books. Downloads are free to all locations.
Books are printed on demand and then sent by your chosen shipping method. These are the approximate print and shipping times provided by the printers, but please allow extra time for contingencies***.
Shipping is a flat rate per order, regardless of the number of books purchased.
|Shipping Method||Cost||Order & Print Time||+ Shipping Times|
|UK – Economy||£3.50||6 business days||2-5 business days (usually Royal Mail 2nd)|
|EU – Economy||£10 / $13||6 business days||2-7 business days (usually DHL or UPS)|
|US – Economy Ground*||$10||6 business days||1-6 business days (UPS)|
|Canada – Economy||$10 / £8||6 business days||10 business days (Purolator)|
|Australia||£8.50 / $11||6 business days||2 business days (StarTrack)|
|New Zealand||£13 / $16||6 business days||4-10 business days***|
* PO Boxes, Hawaii and Alaska can only ship by Economy Ground (USPS) and may take 7-10 business days for delivery after printing. If your PO Box can receive UPS deliveries, please email to let me know.
** If your country isn’t available in the checkout shipping calculator, Book Depository offers free international shipping to a long list of countries and Amazon offer free shipping from each of its local websites too.
*** Please note, deliveries outside of the UK/EU/US may be delayed by customs or your local postal service. You are responsible for any local taxes incurred, although these are rare.
Orders placed in October to December may have longer print & delivery times than those stated above, due to high demand at the printers for holiday orders.
Coronavirus – the current outbreak is unprecedented and affecting deliveries worldwide. Our paperbacks are printed on demand. UK/EU/Australia orders are still being printed within a normal timeframe but may face some delivery delays. US/Canada orders are currently subject to delays at the printers, in addition to delivery delays. Bookstores such as Amazon may have paperbacks in stock. eBooks, of course, are delivered instantly via download and aren’t reliant on the postal/courier services.
I bought the eBooks and loved them so much I now want the paperback – do I have to pay full price?
That’s no problem, you can just pay the difference in cost. Just email us at email@example.com and we can arrange the upgrade.