Questions about ordering? Here are the most frequently asked questions, and if there’s something we’ve missed, just email us at firstname.lastname@example.org
Why don’t the Add to Cart buttons work?
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How do I pay for my order?
|Check Out with Credit/Debit Card||Check Out with PayPal > As Guest||Check Out with PayPal > Log In|
|Visa / Visa Debit / Electron||Visa / Visa Debit / Electron||PayPal Account|
|Mastercard||Mastercard||(incl. all standard funding options)|
|Maestro / Switch||Maestro / Switch|
Payments are handled by secure servers.
Can I pay in my local currency?
Using the buttons on the right, you can choose to purchase in GBP (British Pounds Sterling) or USD (US Dollars).
For other currencies, the PayPal payment option calculates the conversion rates and tells you how much you’ll actually be charged in your local currency before finalizing the order. That way you don’t have a surprise on your credit card bill.
Is the website secure?
This website and the payment providers use trusted SSL security protocols which are regularly updated.
I’ve found a discount code – why won’t it work?
Discount codes will only work on orders placed directly through this website, and not for orders placed through other websites such as Amazon. Most discounts have an expiry date too!
I’ve just found a discount code but I’ve already bought the book – can I get a refund?
Sorry, no, discount codes must be entered at the time of purchasing in order to qualify.
I’ve changed my mind – can I get a refund?
Due to the nature of the products on offer (eBooks and custom-ordered paperbacks), all orders are final. Of course if there’s a problem, please let us know.
How is the eBook delivered?
Delivery is digital – a download link will be displayed as soon as your payment is authorized, and also sent to your email address. If you have any problems, email us at email@example.com
Are the eBooks and paperbacks up to date?
The eBooks are updated on release day for each release.
As you can imagine, it’s impossible to republish the paperbacks every time there’s new features, as new features are added to the Lightroom cloud ecosystem and Lightroom Classic every couple of months. The paperbacks are sent to the printers every couple of years, when there’s enough changes to warrant purchasing a new paperback, and the publication date is listed on the book’s sales page. Both books went to press in October 2020 and are completely up-to-date as at the October release.
For Adobe Lightroom Classic – The Missing FAQ, we add the changes using an Appendix in the back of the eBook, so those who prefer to read on paper can simply print out the extra pages and add them to the back of the paperback.
For Adobe Lightroom – Edit Like a Pro, which is changing more rapidly, as additional features are added the eBooks are updated. There’s a list of the new features at the back of the eBook format, so you can check what’s changed since the paperback was sent to press.
How much is shipping/delivery for paperbacks and how long do they take?
Shipping rates only apply to paperback books. Downloads are free to all locations.
Books are printed on demand and then sent by your chosen shipping method. These are the approximate print and shipping times provided by the printers, but please allow extra time for contingencies***.
Shipping is a flat rate per order, regardless of the number of books purchased.
|Shipping Method||Cost||Normal Order & Print Time||+ Normal Shipping Times|
|UK – Economy||£2.95||6 business days||2-5 business days (usually Royal Mail 2nd)|
|EU – Economy||£10 / $13||6 business days||2-7 business days (usually DHL or UPS)|
|US – Economy Ground*||$12||20 business days (currently high volumes)||1-6 business days (UPS, if not PO Box)|
|Canada – Economy||$15 / £11||20 business days (currently high volumes)||10 business days (Purolator)|
|Australia||£10 / $14||6 business days||6-10 business days|
|New Zealand||£13 / $16||6 business days||4-10 business days***|
* PO Boxes, Hawaii and Alaska can only ship by Economy Ground (USPS) and may take 7-10 business days for delivery after printing. If your PO Box can receive UPS deliveries, please email to let us know.
** If your country isn’t available in the checkout shipping calculator, Book Depository offers free international shipping to a long list of countries and Amazon offer free shipping from each of its local websites too.
*** Please note, deliveries outside of the UK/EU/US may be delayed by customs or your local postal service. You are responsible for any local taxes incurred, although these are rare.
Orders placed in October to December may have longer print & delivery times than those stated above, due to high demand at the printers for holiday orders.
I bought the eBooks and loved them so much I now want the paperback – do I have to pay full price?
That’s no problem, as long as you have current Premium Membership for the book (the first year comes inclusive with your purchase) you will see an option in our Shop for LR Classic Premium Paperback Upgrade / LR Cloud Premium Paperback Upgrade. This discounted option lets you order just the paper copy without including your Premium Membership again.