Questions about ordering? Here are the most frequently asked questions, and if there’s something I’ve missed, just email me at email@example.com
Why don’t the Add to Cart buttons work?
If the Add to Cart buttons are not doing anything, a browser plug-in is likely blocking them. To solve the problem, temporarily disable plug-ins such as AdBlock or Ghostery or use another browser.
How do I pay for my order?
|Check Out with Credit/Debit Card||Check Out with PayPal > As Guest||Check Out with PayPal > Log In|
|Visa / Visa Debit / Electron||Visa / Visa Debit / Electron||PayPal Account|
|Mastercard||Mastercard||(incl. all standard funding options)|
|Maestro / Switch||Maestro / Switch|
Payments are handled by secure servers.
Can I pay in my local currency?
Using the buttons on the right, you can choose to purchase in GBP (British Pounds Sterling) or USD (US Dollars).
For other currencies, the PayPal payment option calculates the conversion rates and tells you how much you’ll actually be charged in your local currency before finalizing the order. That way you don’t have a surprise on your credit card bill.
Is the website secure?
All payment details are handled by third-party secure servers (PayPal or eJunkie). Both options have full SSL security. I do not store credit card details nor do I share customer details with any 3rd parties.
Your login username and password are emailed after purchase, so I’d recommend logging in and changing the password. They’re encrypted on the server and served over an SSL connection.
I’ve found a discount code – why won’t it work?
Discount codes will only work on orders placed directly through this website, and not for orders placed through other websites such as Amazon. Most discounts have an expiry date too!
I’ve just found a discount code but I’ve already bought the book – can I get a refund?
Sorry, no, discount codes must be entered at the time of purchasing in order to qualify.
I’ve changed my mind – can I get a refund?
Due to the nature of the products on offer (eBooks and custom-ordered paperbacks), all orders are final. Of course if there’s a problem, please let me know.
How is the eBook delivered?
Delivery is digital – a download link will be displayed as soon as your payment is authorized, and also sent to your email address. If you have any problems, email me at firstname.lastname@example.org
How much is shipping/delivery for paperbacks and how long do they take?
Shipping rates only apply to paperback books. Downloads are free to all locations.
Books are printed on demand and then sent by your chosen shipping method. These are the approximate print and shipping times provided by the printers, but please allow extra time for contingencies***.
Shipping is a flat rate per order, regardless of the number of books purchased.
|Shipping Method||Cost||Order & Print Time||+ Shipping Times|
|UK – Economy||£3.50||6 business days||2-5 business days (usually Royal Mail 2nd)|
|UK – Standard||£6.95||2-3 business days||1 business day (usually Royal Mail 1st Class or UPS)|
|EU – Economy||£10 / $13||6 business days||2-7 business days (usually DHL or UPS)|
|US – Economy Ground*||$10||6 business days||1-6 business days (UPS)|
|Canada – Economy||$10 / £8||6 business days||10 business days (Purolator)|
|Australia||£8.50 / $11||6 business days||2 business days (StarTrack)|
|New Zealand||£13 / $16||6 business days||4-10 business days***|
* PO Boxes, Hawaii and Alaska can only ship by Economy Ground (USPS) and may take 7-10 business days for delivery after printing. If your PO Box can receive UPS deliveries, please email to let me know.
** If your country isn’t available in the checkout shipping calculator, Book Depository offers free international shipping to a long list of countries and Amazon offer free shipping from each of its local websites too.
*** Please note, deliveries outside of the UK/EU/US may be delayed by customs or your local postal service. You are responsible for any local taxes incurred, although these are rare.
Orders placed in October to December may have longer print & delivery times than those stated above, due to high demand at the printers for holiday orders. Standard (faster) shipping may therefore not be available at these times.
I bought the eBooks and loved them so much I now want the paperback – do I have to pay full price?
That’s no problem, you can just pay the difference in cost. Just email me at email@example.com and we can arrange the upgrade.