If you’ve booked a support call, we’ll use Zoom to talk and share your screen.
To use Zoom, you’ll need:
- A computer with microphone (many laptops have a microphone built in) and speakers/headphones (headphones help to prevent an echo). A webcam is not needed.
- If you don’t have a microphone, a telephone conference call number may be available.
You don’t need to sign up for a Zoom account or trial, as we’ll use my paid account.
Download the App
On a Mac, you may need to update your Security & Privacy settings to allow the installation, using these simple instructions.
On a Mac, go to Preferences > Security & Privacy > Accessibility > unlock the lock > click the + button and navigate to Applications folder > Zoom. This allows me to share your screen with your permission.
Join the call
To join, click the link I send you by email when I confirm the call time. It automatically launches the Zoom app, asks for your name and asks you to agree to their terms of service. You’re welcome to join before your call time in order to test your audio connection.
Connect the audio
In the center of the screen, click the Join Audio button.
This gives you a choice of calling via the internet or telephone. Click the Join With Computer Audio button, or if you’re a few minutes early, test the speaker and microphone to make sure everything’s working.
Share your screen
Now click the Share button to show me your video screen (or I can request control).
If you’d like me to point out things on your screen or make changes, I can ask for permission to do so, but again, it’s up to you to accept in the pop-up that appears on your screen
You can stop sharing your screen at any time by clicking Stop Share at the top of the screen, so you remain in control.
When we’re done, simply close the app to exit the call.