Have you been tripped up by one of our top support questions? Here’s the solutions and some tips to avoid them becoming a disaster! We thought we’d review some of the most common issues people report or ask for assistance on. We won’t just tell … Click to continue
Disaster strikes – a corrupted catalog!
"The Lightroom catalog is corrupt and cannot be repaired." Words that strike fear into Lightroom users worldwide. Catalog corruption is very rare, but if you're the unsuspecting victim, that's no consolation. But don't worry, it's very easy to … Click to continue
Lightroom Performance – What’s Slow?
Over the past 7 weeks, we've learned the pros and cons of non-destructive editing, how different computer components affect different areas of the program, and the ways you can adjust your Lightroom workflow to get the best performance. In the … Click to continue
How can I clear space on my mobile device?
The Lightroom mobile apps have become a significant part of the photographic workflow. You may be automatically adding photos shot on your phone, or loading photos from a memory card while traveling. Or perhaps you're sorting and editing photos … Click to continue
How do I remove photos from Adobe Cloud sync?
Previously we looked at how to check what's synced to the Adobe Cloud. But how do you remove photos from the cloud? You may rely on the cloud to get your mobile photos synced back to Lightroom Classic, but if you only have the 20GB Photography Plan, … Click to continue
How do I send a bug report or feature request to Adobe?
As carefully as Adobe and prerelease testers check each release, the Lightroom cloud ecosystem and Lightroom Classic are now incredibly complex pieces of software and it's inevitable that bugs will slip through the net. As a result, you've likely … Click to continue
Standard Lightroom Troubleshooting Steps
If you're having a problem with Lightroom, there are some general troubleshooting steps you can try. (As always, make sure you have backups before you try any troubleshooting steps.) We've run through the steps for both Lightroom (cloud-based), and … Click to continue
How do I know what’s synced to the Adobe Cloud?
There are several ways to get photos to the Adobe cloud so they're accessible on all of your devices. The Lightroom (cloud-based) desktop is one main portal to your cloud photos. Also, Lightroom mobile apps sync with it. Lightroom Classic is able to … Click to continue
How do I roll back to an earlier Lightroom release?
Before a new release of Lightroom, extensive testing is done. However, due to the many variations of computer hardware and operating systems, sometimes an issue is found that's serious enough that you'd want to roll back to a previous release. How do … Click to continue
Lightroom Top 10 Gotcha’s
If you're just starting out with Lightroom Classic, there are a few CRUCIAL bits of information which will save you hours of headaches and untangling. They're the kind of thing that just make you say "I'd wish I'd known that before...." These are my … Click to continue
How do I reset Lightroom’s Preferences?
If you find you're having odd problems with Lightroom, resetting Lightroom’s Preferences file can solve all sorts of ‘weirdness,’ so it’s a good early step in troubleshooting. Let's take a look at how to simply reset Preferences, and also how to find … Click to continue
How do I correct duplicate folders with the same name in my catalog?
Have you ever edited photos in Photoshop, only to find the edited photo appears in a different folder in Lightroom's Folders panel? Or perhaps you've ended up with two Pictures folders in Lightroom, but only one on your hard drive. The cause is … Click to continue
How do I change my monitor profile to check whether it’s corrupted?
If you're having preview problems of any description, the monitor profile is a likely suspect. This is especially if you've recently upgraded your operating system or graphics card driver, or installed a new monitor. To rule out the monitor profile … Click to continue
Lightroom thinks my photos are missing—how do I fix it?
At some stage, most people run into worrying exclamation points or question marks denoting missing files. These warnings appear when Lightroom can no longer find the photos at their last known location. But if Lightroom thinks my photos are … Click to continue
Why doesn’t my Lightroom version support my new camera?
You buy a lovely new camera, the latest released, shoot some photos and excitedly connect your SD card to import your photos into Lightroom - and Lightroom says your raw files are an unsupported raw file type. Yet the file extension is the same as … Click to continue