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Windows crash after updating LR (cloud based)

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chrishowe

Active Member
Premium Cloud Member
Joined
Aug 24, 2008
Messages
138
Lightroom Version Number
LR desktop cloud based
Operating System
  1. Windows 10
I have just updated LR. After a few adjustments to an image everything froze. Ctrl alt del did nothing, so it was a hard power off then restart- the first restart led to a Windows update ( I have been Away for 2 weeks). Then the crash happened twice more! Any ideas?
 
As your computer seems to be into updates, check your Video Card - see if there's updates for that. Very often freezes and crashes are connected with that.
 
Thanks Paul - but ... Windows 10 says graphics driver up to date. Nvidia GTX 970 says cannot install driver until hardware manager is shut down or similar - but there is no such thing open. LR crashed instantly again ie screen just froze - I am now unable to use it ???
 
Thanks Paul - but ... Windows 10 says graphics driver up to date. Nvidia GTX 970 says cannot install driver until hardware manager is shut down or similar - but there is no such thing open. LR crashed instantly again ie screen just froze - I am now unable to use it ???
Start Windows in Safe mode and then LrC10. Does it still crash? You will need to isolate LrC from other apps running to determine what is unique to your system that is causing the crash when this is not happening to other Windows users.
 
Thanks for that Clee, but before seeing your message I rang the IT dept of my old accounting firm - they managed to get the Nvidia driver updated and also updated dozens of other drivers for the Intel stuff via Windows manual update select (which I didnt know existed) - we dont know whether that solved it since it froze again a couple of times, but then they removed McAfee antivirus (which I had somehow on my PC but didnt actually want) and everything worked fine after that!? Anyway this note may be of some use to other users.
 
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