Weird sizing issue......

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nudibranches

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Hi,

I am wondering if anyone has encountered this or has a solution. I size up my images, specify the length in inches, width and length, and then save as high quality JPEG and send to my printing lab.

But on a number of occasions the lab has called and mentioned that the size I've specified (in my upload to them) isn't the same as the saved dimensions.

For instance, I recently ran off a number of JPEGs and a few were significantly out; one that I set as 4'x3' inches in Lightroom was actually (according to the lab) 4'x26.5 inches.

Another I saved as 3'x24 inches was 3'x23.

While the images aren't distorted and appear in proportion, I am stumped as to why this is happening? As for the lab, they are one of Sydney's better professional labs and I've only heard good things about them, so I don't think it's an issue with them.

Many thanks,

Adrian
 
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I would take a guess that your original image is not a 4x3 aspect ratio and so fits inside 4' x 3' but doesn't fill it. If that makes sense.
 
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That's a 3:2 ratio and personally I find that ratio more pleasing to the eye than 4:3. Either leave room to crop or set the matting to be the ratio the vendor wants and fit your image within it at it's present ratio.
 
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Just in case the previous replies haven't clicked for you -- a 4'x3' rectangle is not the same shape as your 36x24 mm sensor. The 4'x3' (4:3 ratio) is more square than the 36x24 (3:2 ratio).
 
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