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Import Videos not importing or playing in LR Classic.

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shoujiterryb

New Member
Joined
Jun 28, 2022
Messages
10
Lightroom Experience
Power User
Lightroom Version
Classic
Lightroom Version Number
13
Operating System
  1. Windows 10
  2. Windows 11
I've researched this one to death (including here) and I'd like to see if there is any newer information. Apparently I'm not alone, given the same story is all over the Adobe forums as well. And unresolved.

"Sometime in the recent past" I could no longer upload videos to LRC. I can create an import, select the files, and push the button. And nothing happens. I'm forced to manually kill the action. When I kill the action, I get an error - "No photos or videos were found to import." When I kill the import, I cannot play any videos, even those that have been sitting in the catalog for 15 years. Unless I restart the computer. Note - this is on a Windows 10 desktop.

One of the ideas I read "somewhere" suggested trying a new Catalog. I did this both by exporting my existing file structure as a new catalog and creating an empty catalog and trying to import existing files into it. No dice on both.

However, I can both import and play videos on my Windows 11 laptop. Same files, a direct copy of the catalog sitting on the Windows 10 desktop.

I've seen a bunch of comments about the dynamiclinkmediaserver, but killing it doesn't seem to solve anything.

Has anyone else faced this problem and figured out a working solution?
 
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Are you trying to import videos in a supported video format?

VIDEO FORMATS SUPPORTED​

  • AVI
  • MP4
  • MOV
  • AVCHD
 
Last edited:
Upvote 0 Downvote
clee01l said:
Are you trying to import videos is a supported video format?

VIDEO FORMATS SUPPORTED​

  • AVI
  • MP4
  • MOV
  • AVCHD
Click to expand...
Yes, as I said in my post, once I've had a failed import, LRC refuses to play videos that have been playable for 15 years. It's not a format issue.
 
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Video is LR's stepchild, not well-supported unfortunately. One thing to try: Use the Creative Cloud Cleaner Tool to completely uninstall all Creative Cloud apps and then reinstall the Creative Cloud app and then LR and the other CC apps you're using. This is pretty tedious and may not help, but I recall it has fixed some video issues in the past.
 
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If both Win 10 and Win 11 machines are running 13.3.1, and it works on Win 11, then it's not Lightroom. John's suggestion on the Win 10 machine may help, or it's specifically a Windows 10 issue.
 
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johnrellis said:
Video is LR's stepchild, not well-supported unfortunately. One thing to try: Use the Creative Cloud Cleaner Tool to completely uninstall all Creative Cloud apps and then reinstall the Creative Cloud app and then LR and the other CC apps you're using. This is pretty tedious and may not help, but I recall it has fixed some video issues in the past.
Click to expand...
Thanks John, I suspected as much. Just such a daunting task.
 
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Paul McFarlane said:
If both Win 10 and Win 11 machines are running 13.3.1, and it works on Win 11, then it's not Lightroom. John's suggestion on the Win 10 machine may help, or it's specifically a Windows 10 issue.
Click to expand...
Agreed, it's clearly not LRC given that it works on one and not the other.
 
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Paul McFarlane said:
If both Win 10 and Win 11 machines are running 13.3.1, and it works on Win 11, then it's not Lightroom. John's suggestion on the Win 10 machine may help, or it's specifically a Windows 10 issue.
Click to expand...
Just for grins, I opened LR 6 on the Windows 10 machine, imported videos and they ran just fine. So, it would appear to be some issue between that machine and 13.3.1.
 
Upvote 0 Downvote
shoujiterryb said:
I've researched this one to death (including here) and I'd like to see if there is any newer information. Apparently I'm not alone, given the same story is all over the Adobe forums as well. And unresolved.

"Sometime in the recent past" I could no longer upload videos to LRC. I can create an import, select the files, and push the button. And nothing happens. I'm forced to manually kill the action. When I kill the action, I get an error - "No photos or videos were found to import." When I kill the import, I cannot play any videos, even those that have been sitting in the catalog for 15 years. Unless I restart the computer. Note - this is on a Windows 10 desktop.

One of the ideas I read "somewhere" suggested trying a new Catalog. I did this both by exporting my existing file structure as a new catalog and creating an empty catalog and trying to import existing files into it. No dice on both.

However, I can both import and play videos on my Windows 11 laptop. Same files, a direct copy of the catalog sitting on the Windows 10 desktop.

I've seen a bunch of comments about the dynamiclinkmediaserver, but killing it doesn't seem to solve anything.

Has anyone else faced this problem and figured out a working solution?
Click to expand...
I had a similar issue a year or two ago. Turned out to be Microsoft Visual C++ Redistributable Runtimes were somehow corrupted on my PC. Don't know if that's causing your issue, but it might be worth a try. If it is, you can fix it by uninstalling and reinstalling the runtimes. To uninstall, go to Settings | Apps | Installed Apps (or Control Panel | Programs and Features if you prefer using Control Panel) and uninstall all the "Microsoft Visual C++ xxxx Redistributable xxxx" entries. There are quite a few of them--I have 14. Uninstall them all. Reboot. Then use TechPowerUp's nice Zip file (https://www.techpowerup.com/download/visual-c-redistributable-runtime-package-all-in-one/) to reinstall them all at once by running the included batch file. I know it seems like a long shot, but maybe it will help.
 
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MarkUlmer said:
I had a similar issue a year or two ago. Turned out to be Microsoft Visual C++ Redistributable Runtimes were somehow corrupted on my PC. Don't know if that's causing your issue, but it might be worth a try. If it is, you can fix it by uninstalling and reinstalling the runtimes. To uninstall, go to Settings | Apps | Installed Apps (or Control Panel | Programs and Features if you prefer using Control Panel) and uninstall all the "Microsoft Visual C++ xxxx Redistributable xxxx" entries. There are quite a few of them--I have 14. Uninstall them all. Reboot. Then use TechPowerUp's nice Zip file (https://www.techpowerup.com/download/visual-c-redistributable-runtime-package-all-in-one/) to reinstall them all at once by running the included batch file. I know it seems like a long shot, but maybe it will help.
Click to expand...
Thanks. I came across this solution in one of the myriad threads on the topic on Adobe. I'll give it a try.
 
Upvote 0 Downvote
MarkUlmer said:
I had a similar issue a year or two ago. Turned out to be Microsoft Visual C++ Redistributable Runtimes were somehow corrupted on my PC. Don't know if that's causing your issue, but it might be worth a try. If it is, you can fix it by uninstalling and reinstalling the runtimes. To uninstall, go to Settings | Apps | Installed Apps (or Control Panel | Programs and Features if you prefer using Control Panel) and uninstall all the "Microsoft Visual C++ xxxx Redistributable xxxx" entries. There are quite a few of them--I have 14. Uninstall them all. Reboot. Then use TechPowerUp's nice Zip file (https://www.techpowerup.com/download/visual-c-redistributable-runtime-package-all-in-one/) to reinstall them all at once by running the included batch file. I know it seems like a long shot, but maybe it will help.
Click to expand...
Well, did the delete, did the re-install, no dice. Didn't fix the problem. Thanks again.
 
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