Updating LR 6

[John W]

Hi,

I have LR 6 on each of 2 PC's each running Win 8.1.

On one of the PC's the updating procedure works as it should (i.e. via Help/Updates etc.)

This is not the case with the other. When I went to Help/Updates, I got a seemingly utterly useless (to me) CC Desktop window which only allows me to:

• Open Lightroom (it's already open)
• Uninstall Lightroom (not quite what I was after)
• View basic tutorials(I'm beyond those)
• Buy another Adobe product

It told me that I was up to date which I don't believe to be the case.

I then uninstalled the CC desktop software and tried again. This time I was taken to a window that was more like I would expect but it also said I was up to date.

I previously, and successfully, updated from 6.0 to 6.1 by following a link which someone had put on this forum. Now I want to update to 6.1.1 so that both of my PCs are using the same software version.

I found two links by searching the Adobe web site, these are located on the pages:

http://blogs.adobe.com/richardcurtis/2015/07/31/lightroom-cc-2015-1-1lightroom-6-1-1-update/

and

http://blogs.adobe.com/lightroomjournal/2015/07/lightroom-6-1-1-is-now-available.html

These each appeared to download correctly and after unzipping the files they appeared to install correctly but, when I opened LR, it was still running 6.1, not 6.1.1.

An extract from the System Info page following this procedure is:

Lightroom version: 6.1 [ 1025654 ]
License: Perpetual

I've run out of ideas does anyone have any suggestions?

 

[Victoria Bampton]

Hi John

Depends on how desperate you are, but when I've had trouble in the past, uninstalling then running the CC Cleaner app has cleaned out the gremlins: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

[John W]

Hi Victoria,

Thank you for your suggestion.

I'm not particularly desperate to move from 6.1 to 6.1.1 but there may be a future update that I would regard as worth having so I would like to be prepared for that.

I intend to follow your suggestion but first I have a question. If I uninstall LR 6 (not CC) and run the software you recommend, will Adobe allow me to reinstall it on the same PC, bearing in mind that I have installed on 2 PCs already?

John.

 

[clee01l]

... will Adobe allow me to reinstall it on the same PC, bearing in mind that I have installed on 2 PCs already?

John.

You can install is on as many computers as you like. Adobe will not let you activate it on more than two at a time. An install on a third computer will deactivate it on the other two forcing you to choose which of the other two to reactivate it on.