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Unresponsiveness of LR 9.2.1

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Alexander Mavrogordato

Member
Joined
Sep 12, 2017
Messages
26
Lightroom Experience
Intermediate
Lightroom Version
Lightroom Version Number
9.2.1
Operating System
  1. macOS 10.15 Catalina
Have been having issues with LR 9.2.1 for a few weeks now. If left open and not saved entire folders are greyed out and upon clicking on a greyed image, the screen says it's loading. It doesn't. I've had to close LR and reopen and then all is well. Today, all is not well: LR does not open at all and have had to force quit. Any ideas on reason and a fix? Many thanks
 
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Alexander Mavrogordato said:
Gentlemen, Thank you for your efforts. It's obvious I'm a neophyte in matters software. I do not understand the bowels of LR.
I did manage to find the Preferences folder under Library (screenshot attached )and discovered I have dozens, maybe hundreds, of preferences. Which do I rename? Then restart LR?
Click to expand...
The Path is as follows located in /Users/{userID}/Library/Application Support/Adobe/Lightroom/Preferences/.
 
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clee01l said:
The Path is as follows located in /Users/{userID}/Library/Application Support/Adobe/Lightroom/Preferences/.
Click to expand...
No, that is not where the general Lightroom preferences are. They are in users/username/library/preferences.

1 2020-06-05 11-29-49.jpg


The path you mention contains a separate 'Startup Preferences.agprefs' file.
 
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Johan Elzenga said:
No, that is not where the general Lightroom preferences are. They are in users/username/library/preferences.

View attachment 14693

The path you mention contains a separate 'Startup Preferences.agprefs' file.
Click to expand...
Yes, you are correct, I just grabbed the first one I found,
 
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In the attached screen shot I display the Adobe preferences in the folder. I don't see any Lightroom ones other than adobe.Adobe-Lightroom-Helper.plist
Is that the one I should rename and then open Lightroom?
 

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  • Screen Shot 2020-06-04 at 3.52.02 PM.png
    Screen Shot 2020-06-04 at 3.52.02 PM.png
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Have you scrolled further down....the prefs file is "com.adobe.LightroomClassicCC7.plist".
 
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Somehow (not quite sure how) I found the pesky folder, have renamed it, opened Lightroom and magically a new plist folder was created. I will now see if Lightroom does not grey out my images as before.
Thanks to all for your patience and help.
 
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