• Welcome to the Lightroom Queen Forums! We're a friendly bunch, so please feel free to register and join in the conversation. If you're not familiar with forums, you'll find step by step instructions on how to post your first thread under Help at the bottom of the page. You're also welcome to download our free Lightroom Quick Start eBooks and explore our other FAQ resources.
  • Stop struggling with Lightroom! There's no need to spend hours hunting for the answers to your Lightroom Classic questions. All the information you need is in Adobe Lightroom Classic - The Missing FAQ!

    To help you get started, there's a series of easy tutorials to guide you through a simple workflow. As you grow in confidence, the book switches to a conversational FAQ format, so you can quickly find answers to advanced questions. And better still, the eBooks are updated for every release, so it's always up to date.
  • 17 August 2022 It's Lightroom update time again and there's a couple of minor improvements as well as new cameras, lenses and bug fixes! See this blog post for Lightroom Classic and this blog post for the Lightroom Cloud Ecosystem changes.

Thumbnails for photos stored in Dropbox Online Only Files not showing up in Lightroom Classic

Joined
Aug 6, 2015
Messages
53
Location
Lenexa, KS
Lightroom Experience
Advanced
Lightroom Version
Lightroom Version
Lightroom Classic 11.5 Release
Operating System
  1. macOS 12 Monterey
I use Lightroom Classic on two different computers. I store my files on Dropbox and keep everything in sync so that I'm always working on the most recent version of a photo no matter which computer I'm on. I also use the "online only" sync feature to save storage space on my computers.

This system has worked like a charm for me until very recently. I could see all of my photos in Lightroom and in Finder on my Mac. The ones I marked "online only" only showed a thumbnail. In Finder the file would show up but show 0 bytes. If I needed to edit an online only photo I could click on it in Finder, it would download, and I could edit with no problem. But for the last few days I can't see many of the thumbnails for online only photos in Lightroom. I can see some of them; I can't discern any reason for the difference. And if I download a previously "online only" photo I still can't see it in Lightroom. Finder clearly shows that the full photo has been downloaded as the file will show it's using several MG of space instead of 0 bytes.

Has anyone else using this system encountered this problem?
 
Joined
Jul 11, 2008
Messages
254
What version of macOS 12 are you on, and when did you update to it?

I am wondering whether you are experiencing something related to this subject :

https://forums.macrumors.com/thread...for-macos-monterey-in-fourth-quarter.2354423/

"With the release of macOS 12.3 in March, Apple deprecated kernel extensions used by cloud storage services like Dropbox and OneDrive, resulting in users being unable to open online-only files stored on Dropbox or OneDrive in third-party apps after updating. The new version of Dropbox for Mac will include full support for opening online-only files, but the updated app has still yet to be released after several months.


The article is misleading because Dropbox has had working betas which work with 12.3 and later since at least April, when I moved to the new Dropbox location of ~/Library/CloudStorage/Dropbox, and started using the Apple fileproviderd extension which solve the online file problem from 12.3 on.
 
Joined
Jul 2, 2015
Messages
12,339
Location
Netherlands
Lightroom Experience
Power User
I use Lightroom Classic on two different computers. I store my files on Dropbox and keep everything in sync so that I'm always working on the most recent version of a photo no matter which computer I'm on. I also use the "online only" sync feature to save storage space on my computers.

This system has worked like a charm for me until very recently. I could see all of my photos in Lightroom and in Finder on my Mac. The ones I marked "online only" only showed a thumbnail. In Finder the file would show up but show 0 bytes. If I needed to edit an online only photo I could click on it in Finder, it would download, and I could edit with no problem. But for the last few days I can't see many of the thumbnails for online only photos in Lightroom. I can see some of them; I can't discern any reason for the difference. And if I download a previously "online only" photo I still can't see it in Lightroom. Finder clearly shows that the full photo has been downloaded as the file will show it's using several MG of space instead of 0 bytes.

Has anyone else using this system encountered this problem?
There was indeed a problem with Dropbox, but this could be another problem as well: Apple changed the security requirements in MacOS Monterey. Go to MacOS 'System Settings - Security & Privacy' and add Lightroom Classic and Photoshop to "Full Disk Access". Click on the lock icon to unlock the settings, then click on the plus icon to add Lightroom Classic and/or Photoshop if it isn't already listed. If it is listed, then just enable the checkbox. See also Quick Tips: How to give Full Disk Access to Lightroom Classic on macOS
 
Joined
Jul 11, 2008
Messages
254
There was indeed a problem with Dropbox, but this could be another problem as well: Apple changed the security requirements in MacOS Monterey. Go to MacOS 'System Settings - Security & Privacy' and add Lightroom Classic and Photoshop to "Full Disk Access". Click on the lock icon to unlock the settings, then click on the plus icon to add Lightroom Classic and/or Photoshop if it isn't already listed. If it is listed, then just enable the checkbox. See also Quick Tips: How to give Full Disk Access to Lightroom Classic on macOS
Good suggestion, but I think that the past tense for the Dropbox issue is a bit premature! Anyone not running Dropbox betas is vulnerable to it.
 
Joined
Aug 6, 2015
Messages
53
Location
Lenexa, KS
Lightroom Experience
Advanced
Lightroom Version
What version of macOS 12 are you on, and when did you update to it?

I am wondering whether you are experiencing something related to this subject :

https://forums.macrumors.com/thread...for-macos-monterey-in-fourth-quarter.2354423/

"With the release of macOS 12.3 in March, Apple deprecated kernel extensions used by cloud storage services like Dropbox and OneDrive, resulting in users being unable to open online-only files stored on Dropbox or OneDrive in third-party apps after updating. The new version of Dropbox for Mac will include full support for opening online-only files, but the updated app has still yet to be released after several months.


The article is misleading because Dropbox has had working betas which work with 12.3 and later since at least April, when I moved to the new Dropbox location of ~/Library/CloudStorage/Dropbox, and started using the Apple fileproviderd extension which solve the online file problem from 12.3 on.
I'm using Monterey Version 12.6. And thinking back, I did update the OS not long before I started having this problem.

Thanks for the link to the article - I'm not clear on the fileproviderd extension you mention. What files use the extension? Is there any info you can share on what this is and how to use it? I'm also intrigued with some of the responses in the linked article. A couple of people mention moving to the Apple Cloud. I checked plan rates, and Apple Cloud rates are the same as Dropbox. Although in the past I've had issues where it's clear Apple and Adobe aren't working together well, which makes me cautious.
 
Joined
Aug 6, 2015
Messages
53
Location
Lenexa, KS
Lightroom Experience
Advanced
Lightroom Version
I did go into the Privacy settings and made sure Lightroom and Photoshop had full access but the problem persists. I did get a message from Dropbox at one point when clicking on an online only file saying that some users might have some trouble accessing online-only files, and they are working on a fix.
 
Joined
Jul 11, 2008
Messages
254
I'm using Monterey Version 12.6. And thinking back, I did update the OS not long before I started having this problem.

Thanks for the link to the article - I'm not clear on the fileproviderd extension you mention. What files use the extension? Is there any info you can share on what this is and how to use it? I'm also intrigued with some of the responses in the linked article. A couple of people mention moving to the Apple Cloud. I checked plan rates, and Apple Cloud rates are the same as Dropbox. Although in the past I've had issues where it's clear Apple and Adobe aren't working together well, which makes me cautious.
I can't tell you much about fileproviderd, except that it is the extension provided by Apple to replace the deprecated ones used by Dropbox and Onedrive for handling on-line only files, and it requires Dropbox and Onedrive folders to be in ~/Library/CloudStorage/. When the change happens, a new Dropbox folder is created in ~/Library/CloudStorage/ Dropbox and a new Dropbox Location appears in the Finder sidebar. This is a short cut to ~/Library/CloudStorage/ Dropbox. When I converted to the new way in April my old Dropbox folder at ~/Dropbox remained (no longer being synced of course) and I had to delete it manually. I believe it is deleted by the installer now. Any third party apps using Dropbox to sync between devices need to be redirected to use the new location.

I have been on Dropbox betas since April and it has worked fine for me, but I don't have a Teams or Business account. It is not clear whether there are betas for these, and Dropbox have been very unclear on their rollout policy. There are a lot of complaints in their community, but I think most are from Business and Teams users and it is likely that the latest Dropbox statement about a fourth quarter public beta is aimed at Business and Teams. This is speculation as Dropbox have not been clear.

I never considered having my referenced masters on Dropbox as online only files. Obviously it has worked for you, but don't know what official advice about this would be. Having to download a master file before each edit sounds like a slow method but may not matter if not doing often. In your situation I would investigate alternative ways, with local masters.
 
Last edited:
Joined
Jul 11, 2008
Messages
254
...just to add, you don't have do anything to use fileproviderd extension, nothing to learn. When the new version of Dropbox is installed and working you use Dropbox largely the same way as before.... filerprovidered is transparent in use.

One limitation which is causing grief to some, is that it is no longer possible to locate your Dropbox Folder on an external drive. It may be possible by using a symlink but not tried it.
 
Top