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Member
- Joined
- Mar 21, 2020
- Messages
- 88
- Lightroom Version Number
- 13.5.1
- Operating System
- macOS 14 Sonoma
I should be taking this to Adobe, but I think most of you know how their support forums are. I believe they are paying attention to this forum, and I feel there are enough people here who know at least as much about troubleshooting LrC, and certainly seem to care more.
I have posted in several threads on my sync issues, which started before 13.3 and got progressively worse under 13.4 and 13.5. At the height, I had 4,800+ images stuck. LrC never let my MacBook go to sleep (I have Prevent system sleep during sync ON), the laptop was always hot, memory and threads used by LrC were always goin up, etc. When checking the Sync status on the web, I was seeing 900+ broken files, all with a message to open LrC to compete sync. The discrepancy between web and LrC numbers of stuck files was not encouraging, either.
Having failed (and having been warned that I would fail) to improve the situation by first clicking Rebuild Sync Data and then deleting the lrsync.data file, I decided to fix the issue manually.
Thanks to Adobe for bringing back the Sync Activity grid in 13.5 (I think). When they had removed it in 13.4 (I think), that stunk of desperation mixed with arrogance: "Nothing to see here, move on!"
I scrolled through the Sync Activity grid and identified large chunks of failed uploads. Thank goodness for my 3-4-year old practice of renaming (in PhotoMechanic) of all ingested files to something meaningful like 20240905 NHS Cheer v Pacifica 0504.JPG prior to culling and importing into LrC. Because of that, swaths of pending files stuck out visually. The only thing that would have been better is if Adobe made the grid sortable by file name, because I could spot 30 files from a shoot stuck here and 50 from the same shoot there. Sorting by file name would have made file name patterns easier to see.
If I saw a shoot where 50+ files were listed as stuck, I ruthlessly unsynced the entire shoot gallery. I found it necessary to also remove the files from the All Synced Photographs collection at the top of LrC catalog. It was more important to me to wipe the slate clean than to retain any given file (or 1000) in the cloud. I figured I can try syncing them again later, and I will.
The numbers of stuck files started going down. I ended up unsyncing about 7000 photos. Most of these were from August-September of this year. Some of them HAD synced to the cloud, but there were strange gaps, some of which were almost explainable. Like, in a gallery of 500 images, 50 had synced to the cloud, and it just happens to be that those 50 had ratings or pick flag (game highlights as it were). Now, if you think I had not tried applying ratings, flags, color flags and even minor edits to the remaining 450 to help them along, I had. This hack was working a month or so ago, but eventually stopped helping.
All told, I unsynced about 10 galleries with about 7000 photos. Many successfully synced files have been removed from the cloud, but at the same time, the unsynced files were removed from the queue. Now my stuck file count was down to about 500 and encouragingly the counts in LrC and on the web in the Sync Issues query were the same.
Having gone through all large swaths of stuck files identifiable visually in the Sync Activities grid, I also found a few dozen files that resided on my removable drive, which I had connected for this project. These had a warning about metadata not having been written something or another. I chose the resolution option without fully understanding or caring, and these, too, dropped off the stuck report.
I spent the next two hours switching from Sync Activity in LrC to Sync Issues on the web going almost file by file (or five files or ten if I could detect a pattern in the unsorted list) and removing them all from synced galleries as well as from All Synced Photographs.
For a subset of photos based on how much I cared and was getting tired/impatient, I simply deleted them on the web using check boxed and delete button in the Sync Issues gallery.
This process eventually emptied out Sync Issues on the web and turned the sync status green in LrC.
I then imported and synced my latest shoot: a 600 and a 300 photo galleries. After a period of Develop module unresponsiveness and bugginess, which is lately associated with every medium size import or bigger, all photos synced to the cloud within reasonable time, greatly improved from pre-13.3 when sync could take a day or longer.
I went through the 300-image gallery copying and pasting develop settings for a consistent looks, fixing cropping and exposure. At the end, the coveted green checkbox turned to the dreaded blue circle with the "Syncing 1 photo" message (or "Uploading 1 photo" pop-up). This photos has been "uploading" for the past 12 hours.
All my troubles started with the "Syncing 1 photo" months ago. So, this time I am not taking it. I tried removed the stuck photo from the synced gallery and All Synced Photos. That turns the checkbox green. Re-adding the photo to the synced gallery again gets it stuck. I could remove it from the catalog and reimport, but first I want to report the exact issue and see if Adobe (or anyone here with the next level of understanding of the sync process) can identify the issue which may FINALLY lead to the fix. Here is the issue:
I have attached the log file renamed to TXT as @Victoria Bampton had requested the last time she tried helping with my sync issues. Yesterday, this report was absolutely clean, something I had never seen in my life -- probably because there is no reason to generate it when sync is working. Today, there is one error. This should help crystalize troubleshooters' vision. I don't think there is anything I am doing "wrong" or could be doing differently -- except continuously watching the sync status and manually removing stuck files from sync.
Thanks to all who read this far. Hope my approach helps someone clear their sync issues as well as helps direct troubleshooting efforts by those who actually have a chance of fixing them.
I have posted in several threads on my sync issues, which started before 13.3 and got progressively worse under 13.4 and 13.5. At the height, I had 4,800+ images stuck. LrC never let my MacBook go to sleep (I have Prevent system sleep during sync ON), the laptop was always hot, memory and threads used by LrC were always goin up, etc. When checking the Sync status on the web, I was seeing 900+ broken files, all with a message to open LrC to compete sync. The discrepancy between web and LrC numbers of stuck files was not encouraging, either.
Having failed (and having been warned that I would fail) to improve the situation by first clicking Rebuild Sync Data and then deleting the lrsync.data file, I decided to fix the issue manually.
Thanks to Adobe for bringing back the Sync Activity grid in 13.5 (I think). When they had removed it in 13.4 (I think), that stunk of desperation mixed with arrogance: "Nothing to see here, move on!"
I scrolled through the Sync Activity grid and identified large chunks of failed uploads. Thank goodness for my 3-4-year old practice of renaming (in PhotoMechanic) of all ingested files to something meaningful like 20240905 NHS Cheer v Pacifica 0504.JPG prior to culling and importing into LrC. Because of that, swaths of pending files stuck out visually. The only thing that would have been better is if Adobe made the grid sortable by file name, because I could spot 30 files from a shoot stuck here and 50 from the same shoot there. Sorting by file name would have made file name patterns easier to see.
If I saw a shoot where 50+ files were listed as stuck, I ruthlessly unsynced the entire shoot gallery. I found it necessary to also remove the files from the All Synced Photographs collection at the top of LrC catalog. It was more important to me to wipe the slate clean than to retain any given file (or 1000) in the cloud. I figured I can try syncing them again later, and I will.
The numbers of stuck files started going down. I ended up unsyncing about 7000 photos. Most of these were from August-September of this year. Some of them HAD synced to the cloud, but there were strange gaps, some of which were almost explainable. Like, in a gallery of 500 images, 50 had synced to the cloud, and it just happens to be that those 50 had ratings or pick flag (game highlights as it were). Now, if you think I had not tried applying ratings, flags, color flags and even minor edits to the remaining 450 to help them along, I had. This hack was working a month or so ago, but eventually stopped helping.
All told, I unsynced about 10 galleries with about 7000 photos. Many successfully synced files have been removed from the cloud, but at the same time, the unsynced files were removed from the queue. Now my stuck file count was down to about 500 and encouragingly the counts in LrC and on the web in the Sync Issues query were the same.
Having gone through all large swaths of stuck files identifiable visually in the Sync Activities grid, I also found a few dozen files that resided on my removable drive, which I had connected for this project. These had a warning about metadata not having been written something or another. I chose the resolution option without fully understanding or caring, and these, too, dropped off the stuck report.
I spent the next two hours switching from Sync Activity in LrC to Sync Issues on the web going almost file by file (or five files or ten if I could detect a pattern in the unsorted list) and removing them all from synced galleries as well as from All Synced Photographs.
For a subset of photos based on how much I cared and was getting tired/impatient, I simply deleted them on the web using check boxed and delete button in the Sync Issues gallery.
This process eventually emptied out Sync Issues on the web and turned the sync status green in LrC.
I then imported and synced my latest shoot: a 600 and a 300 photo galleries. After a period of Develop module unresponsiveness and bugginess, which is lately associated with every medium size import or bigger, all photos synced to the cloud within reasonable time, greatly improved from pre-13.3 when sync could take a day or longer.
I went through the 300-image gallery copying and pasting develop settings for a consistent looks, fixing cropping and exposure. At the end, the coveted green checkbox turned to the dreaded blue circle with the "Syncing 1 photo" message (or "Uploading 1 photo" pop-up). This photos has been "uploading" for the past 12 hours.
All my troubles started with the "Syncing 1 photo" months ago. So, this time I am not taking it. I tried removed the stuck photo from the synced gallery and All Synced Photos. That turns the checkbox green. Re-adding the photo to the synced gallery again gets it stuck. I could remove it from the catalog and reimport, but first I want to report the exact issue and see if Adobe (or anyone here with the next level of understanding of the sync process) can identify the issue which may FINALLY lead to the fix. Here is the issue:
Binary Uploader
- chunkFileAtSize: 5242880
- chunkSize: 5242880
- needsBinaryUpload:
- 1:
- _id: fc4aa9fd2ab14519a5256e825ea9accc
- binaryType: xmp_develop
- captureDate: 2024-09-05T21:41:00-07:00
- fileName: 20240905 NHS Cheer v Pacifica 0504.JPG
- fileSize: 5590
- isReadyToUpload: 0
- typeSubtype: asset/image
- 2:
- _id: fc4aa9fd2ab14519a5256e825ea9accc
- binaryType: proxy
- captureDate: 2024-09-05T21:41:00-07:00
- fileName: 20240905 NHS Cheer v Pacifica 0504.JPG
- fileSize: 618232
- isReadyToUpload: 0
- typeSubtype: asset/image
- 1:
- numberOfScheduledBinaryUploads: 0
- recentErrors:
- 1:
- binaryType: aux
- error: Got status nil back from Oz url we sent data to was: https://storage.adbephotos.com/v2/c...parts?access=put&upload_status=all&file_size={file_size}&part_size={part_size}&content_type=application%2Foctet-stream HTML response body was: fileio
- id: 1a96aa6cea3646179c79342fb76b5114
- time: 2024-09-07T23:30:29.889-07:00
- 1:
I have attached the log file renamed to TXT as @Victoria Bampton had requested the last time she tried helping with my sync issues. Yesterday, this report was absolutely clean, something I had never seen in my life -- probably because there is no reason to generate it when sync is working. Today, there is one error. This should help crystalize troubleshooters' vision. I don't think there is anything I am doing "wrong" or could be doing differently -- except continuously watching the sync status and manually removing stuck files from sync.
Thanks to all who read this far. Hope my approach helps someone clear their sync issues as well as helps direct troubleshooting efforts by those who actually have a chance of fixing them.
Last edited:
