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Sync discrepancy - Mobile & Classic

paulybman

New Member
Joined
Sep 2, 2019
Messages
4
Lightroom Experience
Beginner
Lightroom Version
Classic 8
Lightroom Version
Lightroom Classic version: 8.4
Operating System
macOS 10.14 Mojave
Hello all. I have a collection sync'd between Classic and Mobile. There are 135 files but only 124 appear on mobile. They are all videos (MP4's). A smiler folder has video's that did sync but they are MOV's.

I was under the impression MP4 is a valid file type. Is this correct? If so why the sync discrepancy?

Thanks
 

paulybman

New Member
Joined
Sep 2, 2019
Messages
4
Lightroom Experience
Beginner
Lightroom Version
Classic 8
Hi and welcome!

Videos will sync up from mobile down to the desktop but not the other way round.
I was just curious if you knew the reason why this is true? I'm a new user to all things Adobe, especially the CC account.

Also can you point me to the best guidance for how this Mobile 20GB account works?

Thanks
 
Joined
Sep 29, 2007
Messages
21,505
Location
Southampton, UK
Lightroom Experience
Power User
Lightroom Version
Cloud Service
Hi paulybman, welcome to the forum!

Trying to use Classic with the Cloudy apps is a little messy, as you've found. If you sync photos up from Classic, they sync up as smaller smart previews, which don't take any of your cloud space. The 20GB is therefore available for photos shot on your phone to be able to sync up to the cloud and down into your Classic catalog. There's a bunch of stuff that doesn't sync both ways, most notably videos, keywords and people tags. In the back of my LR Classic Missing FAQ (in the shop), there's a Cloud Sync chapter that takes you through those limitations and other related details.
 
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