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Specific sync problem on 1 mac

pdadoc

New Member
Joined
Jul 5, 2015
Messages
4
Lightroom Experience
Intermediate
Lightroom Version
LR CC
Operating System
macOS 10.14 Mojave
I'm using LR CC on iMac, MacBook, iPhone, iPad Pro. with about 8,000 photos. Syncing had been working fine, but I now see my iMac (only) has been stuck syncing 16 photos for past day. I've already tried signing out/ back in of LR on iMac, have tried making changes to those photos syncing, but still stuck at 16 photos. I definitely have a very fast connection up and down.

If I change one of these unsynced photos to a different star rating or do edits on my MacBook, those changes DO sync over to the iMac, but the iMac still shows that photo as syncing and this does not change.... any help in resolving this appreciated!
 

Victoria Bampton

Lightroom Queen
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Southampton, UK
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Cloud Service

pdadoc

New Member
Joined
Jul 5, 2015
Messages
4
Lightroom Experience
Intermediate
Thanks VIctoria- It’s fixed, no thanks to Adobe <g>… gave them a call, and after about 15 minutes of the guy clearly not knowing what he was doing, I requested higher level support, and was told they’d call back within a day, which never happened…

Anyhow, I figured out that the issue was that the location I had saved local copies to for local storage had somehow become corrupt (it was to an external drive), and after resetting that path for backup, all is well again on the sync front!
 

Victoria Bampton

Lightroom Queen
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Joined
Sep 29, 2007
Messages
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Southampton, UK
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Power User
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Cloud Service
Ah the joys of outsourced support. Well done for figuring it out, and thanks for sharing the solution.
 
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