Sony a7ii

[MK Ruggie]

Lightroom Version Number

Lightroom 6.14 version

Operating System

I have updated my LR 6 to 6.14. I cannot open the sony a7ii arw.files in lightroom...LR tells me it cannot read the files but they are displayed in my Library with a ! in the upper right corner....do i have to get a plug in of some sort to open them and be able to work with them in the Develop modual?

 

[DGStinner]

An exclamation point means Lightroom cannot find the files. Did you either rename or move them outside of Lightroom?

 

[Johan Elzenga]

Depends on what the exclamation point looks like. If you get a message that the file cannot be read, then the exclamation point will be white in a black circle, if I am not mistaken. That does not mean ‘missing images’, but indeed a problem reading the file. That could mean a disk error.

 

[MK Ruggie]

Depends on what the exclamation point looks like. If you get a message that the file cannot be read, then the exclamation point will be white in a black circle, if I am not mistaken. That does not mean ‘missing images’, but indeed a problem reading the file. That could mean a disk error.

Hi Johan...actually the exclamation point is dark gray in a black circle....the arw.files are listed on my hard drive...in lightroom,most of these files have opened, i can modify and print them, but on the hard drive i cannot open? could this be because my imac is too old? is there an app to be able to open them on my Early 2008 model? i think this could be the problem....thx

 

[Johan Elzenga]

Hi Johan...actually the exclamation point is dark gray in a black circle....the arw.files are listed on my hard drive...in lightroom,most of these files have opened, i can modify and print them, but on the hard drive i cannot open? could this be because my imac is too old? is there an app to be able to open them on my Early 2008 model? i think this could be the problem....thx

No, I don’t think this has anything to do with your iMac being too old. If does sound like a hardware problem however. Your hard disk may be on the verge of dying.

 

[MK Ruggie]

No, I don’t think this has anything to do with your iMac being too old. If does sound like a hardware problem however. Your hard disk may be on the verge of dying.

Thanks Johan....i am deleting old imports to the hard drive to free up space. maybe this will help until i can afford to get a new computer....cheers and thanks again for your help....MK

 

[MK Ruggie]

An exclamation point means Lightroom cannot find the files. Did you either rename or move them outside of Lightroom?

No....most of the new sony files i can adjust in lightroom, but only one batch came up with the exclamation point telling me i cannot adjust in develop module...none of the new sony image arw.files are visible on the hard drive, but they are visible in lightroom....weird?