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Seem to be locked out of my Adobe accounts

Jul 5, 2019
Lightroom Version
Operating System
macOS 10.15 Catalina
Have subscription to Photoshop, Lightroom, Lightroom Classic, and Camera RAW

Still pretty new to using Adobe products - not really sure what is happening.

Adobe Creative Cloud shows the status of all four of the above apps as Update Failed - clicking more info gives the error code 301.

When I try to start Lightroom Classic, a window pops up offering a free trial. I just worked for two months getting all my photos into Lightroom Classic, and now I cannot access any of them!

Any help appreciated.

Sep 29, 2007
Southampton, UK
Lightroom Experience
Power User
Lightroom Version
Cloud Service
You beat us to it - well done for finding the solution and welcome to the forum!