L
Leoa
Guest
For the last 3 days I have been on live chats with Adobe but problem still not solved. A bit of background:
I could not find a way of purchasing the standalone as Adobe are intent on keeping it hidden for whatever reason. So I went on live chat, they gave me a link, I paid, I downloaded.
Unbeknown to me, after I installed LR6 and it was working perfectly, I received a popup on my Mac which read that there is an update for Lightroom CC (2015). At first I ignored it but then I thought, maybe LR6 and Lightroom CC is the same thing so I said ok and updated it, except it got to 50% and then said "waiting". So I was back on live chat to find out what to do. I cancelled the update and carried on and decided to update my version to 6.12. Except everytime I tried to update, it took me to Creative Cloud. I didnt understand this since I was updating LR6 and not LRCC. It kept on giving me an error. After lots of backwards and fowards and being shunted from pillar to posts and downloading stuff I had already downloaded, today I asked them to help me rid my machine of Creative Cloud as I wanted nothing to do with CC. So I followed the process and successfully deleted CC from my Mac as well as Lightroom CC. Then I installed LR6, entered my serial number and thought everything would now work. But NO, update would still not run. The pop up told me I have more than one copy of Adobe Application Manager open which I did not.
So I have been doing this for the last 3 days. Today I was told to call the local Adobe number which I did and then they gave me another number which I called and was told that number no longer existed.
I then decided to Sign Out of Lightroom, shut down and reopen, and thats when I realised Lightroom is being seen as a trial and not as a registered version. Back on to chat with Adobe, they lead me through a few steps but still doesnt work. I get told to contact somewhere which they never gave me a link to and someone with expertise will assist.
I suspect that once my LR6 can be seen as a registered version and not a trial, it will update normally.
Anyone here can assist please? Im at my wits end.
I could not find a way of purchasing the standalone as Adobe are intent on keeping it hidden for whatever reason. So I went on live chat, they gave me a link, I paid, I downloaded.
Unbeknown to me, after I installed LR6 and it was working perfectly, I received a popup on my Mac which read that there is an update for Lightroom CC (2015). At first I ignored it but then I thought, maybe LR6 and Lightroom CC is the same thing so I said ok and updated it, except it got to 50% and then said "waiting". So I was back on live chat to find out what to do. I cancelled the update and carried on and decided to update my version to 6.12. Except everytime I tried to update, it took me to Creative Cloud. I didnt understand this since I was updating LR6 and not LRCC. It kept on giving me an error. After lots of backwards and fowards and being shunted from pillar to posts and downloading stuff I had already downloaded, today I asked them to help me rid my machine of Creative Cloud as I wanted nothing to do with CC. So I followed the process and successfully deleted CC from my Mac as well as Lightroom CC. Then I installed LR6, entered my serial number and thought everything would now work. But NO, update would still not run. The pop up told me I have more than one copy of Adobe Application Manager open which I did not.
So I have been doing this for the last 3 days. Today I was told to call the local Adobe number which I did and then they gave me another number which I called and was told that number no longer existed.
I then decided to Sign Out of Lightroom, shut down and reopen, and thats when I realised Lightroom is being seen as a trial and not as a registered version. Back on to chat with Adobe, they lead me through a few steps but still doesnt work. I get told to contact somewhere which they never gave me a link to and someone with expertise will assist.
I suspect that once my LR6 can be seen as a registered version and not a trial, it will update normally.
Anyone here can assist please? Im at my wits end.
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