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Problem using Smugmug plug-in with Lr5

PhilGF

Active Member
Joined
Oct 18, 2010
Messages
138
Location
Nashville, TN
Lightroom Experience
Advanced
Anybody having problems publishing to Smugmug with their plug-in.

Been trying since last night, I have contacted them, waiting for a reply.

It just hangs on updating, after about 20 minutes I get the attached image.
Capture-Lr5.JPG
 

LanceH

New Member
Joined
Apr 29, 2012
Messages
24
Location
Eugene Oregon
Lightroom Experience
Advanced
Lightroom Version
i just noticed that when checking for updates on mine it falsely says I have the latest update. newest version is 2.0.1.6 which supports the new Smugmug recently rolled out. i had version 1.0.6.8 and assumed it was accurate telling me i had the latest version. might want to double check what you got?
[h=4][/h]
 

PhilGF

Active Member
Joined
Oct 18, 2010
Messages
138
Location
Nashville, TN
Lightroom Experience
Advanced
I have the same old version too.

Here's the response from Smugmug:

Thank you for contacting SmugMug support.

We have had several updates to the LR plugin over the last few days.
Please get the latest version here http://help.smugmug.com/customer/portal/articles/121321

2.0.1.6

Two words of caution:
1) Be sure to backup your Catalog as you would before applying any update.
2) While the new plugin updates your catalog, the progress meter will not progress.
Rest assured it's working, and just needs some time.

Install it and restart LR.


i just noticed that when checking for updates on mine it falsely says I have the latest update. newest version is 2.0.1.6 which supports the new Smugmug recently rolled out. i had version 1.0.6.8 and assumed it was accurate telling me i had the latest version. might want to double check what you got?
 

kbird

New Member
Joined
Jun 26, 2008
Messages
13
Location
Shropshire, UK
Lightroom Experience
Beginner
Lightroom Version
I've tried installing both J Friedl's Smugmug plugin and Smugmug's own plugin and had the message that the catalogue needed to be updated in both cases. This message made me nervous and I did nothing. Updating is usual is it?

Acting on your warning to back up the Lr catalogue and bearing in mind your other caveats I should be able to proceed then. Is one plugin better than the other? The Smugmug one seems to support syncing. That's enough to give me sleepless nights.

Thanks

Kenneth
 
Joined
Jun 20, 2009
Messages
16,581
Location
Houston, TX USA
Lightroom Experience
Power User
Lightroom Version
Cloud Service
Yes, Updating is SOP. The catalog is a database. Records specific to the plugin need to to stored andupdating the database to accommodate the plugin is the only way to provide the necessary record keeping so that your plugin can manage its activity at the Web service.
 

kbird

New Member
Joined
Jun 26, 2008
Messages
13
Location
Shropshire, UK
Lightroom Experience
Beginner
Lightroom Version
Thanks for that info. I was thinking that if both plugins produced the same response it would probably be ok but I have been caught out before using that logic!
 

JWStan

New Member
Joined
Aug 8, 2013
Messages
3
Lightroom Experience
Intermediate
Lightroom Version
Having trouble also. I used the link here to get the latest and that seemed to work but after a period of time I get the message that x amount of files (all) could not be uploaded. Wondering if anyone else has the issue.
 
Joined
Sep 29, 2007
Messages
22,667
Location
Isle of Wight, UK
Lightroom Experience
Power User
Lightroom Version
Cloud Service
Hi JWStan, welcome to the forum! Drop SmugMug a line - they've been putting out multiple updates to their plug-in to solve issues like that.
 
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