• Welcome to the Lightroom Queen Forums! We're a friendly bunch, so please feel free to register and join in the conversation. If you're not familiar with forums, you'll find step by step instructions on how to post your first thread under Help at the bottom of the page. You're also welcome to download our free Lightroom Quick Start eBooks and explore our other FAQ resources.
  • The December 2019 Lightroom updates are now available. Lightroom Classic is just bug fixes and new cameras in this release, but it fixes a whole load of macOS Catalina issues.
    Lightroom (cloud-based service) has export options and direct import on iOS and the ability to contribute photos to someone else's account from the desktop/mobile apps.
    The Missing FAQ and Edit Like a Pro eBooks are already updated for the changes.
  • Stop struggling with Lightroom! There's no need to spend hours hunting for the answers to your Lightroom Classic questions. All the information you need is in Adobe Lightroom Classic - The Missing FAQ!

    To help you get started, there's a series of easy tutorials to guide you through a simple workflow. As you grow in confidence, the book switches to a conversational FAQ format, so you can quickly find answers to advanced questions. And better still, the eBooks are updated for every release, so it's always up to date.

Preview not available or images not recognized on import

Matt Gruebmeyer

New Member
Sep 25, 2018
Lightroom Experience
Lightroom Version
Lightroom Version
Lightroom Classic 7.2
Operating System
Windows 10
Hi, all.

When importing larger files (K1) on especially a larger card (32gb), my Lenovo desktop does not always see the files, often does not display previews, sometimes shows "preview not available" and sometimes works quickly. I've tried restarting, closing other programs and otherwise increasing available memory, but what seems always to work is dragging and dropping the files from the card onto the desktop. This helps even when still importing from the card.

It's never happened with smaller files (K-5ii) from smaller cards and doesn't always happen even with the larger cards. Is it memory related?

What's going on?