Please help I cant import raw files from new canon 5d mark iv to lightroom

leilacutler

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Joined
Jun 7, 2020
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Lightroom Version
Version: 10.12 [6]
Operating System
Please help I cant import raw files from new canon 5d mark iv to lightroom. I normally use a mark 3 so was surprised that my new camera won't read. The pictures are there i just cant get them into lightroom to edit. The first day i used the camera i shot on Large by mistake and they imported fine. Second day raw and now i cant access them.
This is my version of lightroom that I'm using;
Lightroom version: 4.4 [891433]
Version: 10.12 [6]
Application architecture: x64
Logical processor count: 8
Processor speed: 2.8 GHz
Built-in memory: 16384.0 MB
Real memory available to Lightroom: 16384.0 MB
Real memory used by Lightroom: 364.9 MB (2.2%)
Virtual memory used by Lightroom: 1189.3 MB
Memory cache size: 0.0 MB
Maximum thread count used by Camera Raw: 4
Displays: 1) 1440x900
Ive checked for updates and it says its all fine no updates?

And my laptop is a Mac Pro OS Sierra

Thank you in advance x
 

Roelof Moorlag

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Do you use dualpixel RAW?
 

leilacutler

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Jun 7, 2020
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Do you use dualpixel RAW?
I don't think so I literally just shot as normal on the new camera as i would my canon 5d mark 3
 

Roelof Moorlag

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I was triggerd by:
he first day i used the camera i shot on Large by mistake and they imported fine. Second day raw and now i cant access them.
So, maybe you could check what RAW format you configured to use, the normal RAW or the Dual Pixel RAW. It has to do with a format not fully supported by Lighroom (yet), like Adobe mentioned on their website
Schermafdruk 2020-06-07 23.23.40.jpg
 
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