PC crash multiple times

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Joined
Aug 24, 2008
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Lightroom Version
Lightroom (desktop cloud based)
Operating System
  1. Windows 10
Nothing has changed whilst I was away for a week or so, not even any Windows updates or LR updates that I was aware of, but on my return I open LR on the desktop, use the healing tool a minor amount - and the PC freezes completely - cannot open Task Manager or access anything - its turn PC off by holding power button in, and start it again - this happened 3 times in a row yesterday. Then today after a little bit of healing it crashed again. Before I went away I was merging panoramas & HDRs without any issues. Could it be a graphics card issue? I have NVIDIA GeForce GTX 970 and it seems to be 7-8 years old, as is the PC. Is it time for a new PC? Any thoughts welcome.
 
Joined
Aug 24, 2008
Messages
127
If it’s reproducible, see if you can have the Task Manager running first so you can see what’s happening. Also, the system logs may have info.
plenty of room on all 3
Nothing has changed whilst I was away for a week or so, not even any Windows updates or LR updates that I was aware of, but on my return I open LR on the desktop, use the healing tool a minor amount - and the PC freezes completely - cannot open Task Manager or access anything - its turn PC off by holding power button in, and start it again - this happened 3 times in a row yesterday. Then today after a little bit of healing it crashed again. Before I went away I was merging panoramas & HDRs without any issues. Could it be a graphics card issue? I have NVIDIA GeForce GTX 970 and it seems to be 7-8 years old, as is the PC. Is it time for a new PC? Any thoughts welcome.
Check if any of your drives are running out of space or above say 80% full.

Creating the panoramas may have consumed a lot of temp disk space.
plenty of room on all 3 drives - thanks
 
Joined
Aug 24, 2008
Messages
127
If it’s reproducible, see if you can have the Task Manager running first so you can see what’s happening. Also, the system logs may have info.
I have never seen system logs - have looked up how - at time of crashes >”Error - Source=DistributedCOM - Event 10016” - web search suggests this is a common windows problem - but solution suggests Registry changes - that’s beyond my ability! Why now???
 
Joined
Aug 24, 2008
Messages
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My suggestion of looking a live Task Manager does not assume it's a drive problem. It's to see if you can catch which resource may be associate with the issue.
So here’s a screenshot of the task manager next time it crashed, all I was doing was looking at a photo full screen. It just seems to show that Lightroom is using lots of the resources, but not all of them. Any thoughts?
 

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