PC crash multiple times

[chrishowe]

Lightroom Version

Lightroom (desktop cloud based)

Operating System

1. Windows 10

Nothing has changed whilst I was away for a week or so, not even any Windows updates or LR updates that I was aware of, but on my return I open LR on the desktop, use the healing tool a minor amount - and the PC freezes completely - cannot open Task Manager or access anything - its turn PC off by holding power button in, and start it again - this happened 3 times in a row yesterday. Then today after a little bit of healing it crashed again. Before I went away I was merging panoramas & HDRs without any issues. Could it be a graphics card issue? I have NVIDIA GeForce GTX 970 and it seems to be 7-8 years old, as is the PC. Is it time for a new PC? Any thoughts welcome.

 

[Gnits]

Check if any of your drives are running out of space or above say 80% full.

Creating the panoramas may have consumed a lot of temp disk space.

 

[Paul_DS256]

- this happened 3 times in a row yesterday.

If it’s reproducible, see if you can have the Task Manager running first so you can see what’s happening. Also, the system logs may have info.

 

[chrishowe]

If it’s reproducible, see if you can have the Task Manager running first so you can see what’s happening. Also, the system logs may have info.

plenty of room on all 3

Nothing has changed whilst I was away for a week or so, not even any Windows updates or LR updates that I was aware of, but on my return I open LR on the desktop, use the healing tool a minor amount - and the PC freezes completely - cannot open Task Manager or access anything - its turn PC off by holding power button in, and start it again - this happened 3 times in a row yesterday. Then today after a little bit of healing it crashed again. Before I went away I was merging panoramas & HDRs without any issues. Could it be a graphics card issue? I have NVIDIA GeForce GTX 970 and it seems to be 7-8 years old, as is the PC. Is it time for a new PC? Any thoughts welcome.

Check if any of your drives are running out of space or above say 80% full.

Creating the panoramas may have consumed a lot of temp disk space.

plenty of room on all 3 drives - thanks

 

[chrishowe]

If it’s reproducible, see if you can have the Task Manager running first so you can see what’s happening. Also, the system logs may have info.

I have never seen system logs - have looked up how - at time of crashes >”Error - Source=DistributedCOM - Event 10016” - web search suggests this is a common windows problem - but solution suggests Registry changes - that’s beyond my ability! Why now???

 

[Paul_DS256]

plenty of room on all 3

My suggestion of looking a live Task Manager does not assume it's a drive problem. It's to see if you can catch which resource may be associate with the issue.

 

[chrishowe]

My suggestion of looking a live Task Manager does not assume it's a drive problem. It's to see if you can catch which resource may be associate with the issue.

So here’s a screenshot of the task manager next time it crashed, all I was doing was looking at a photo full screen. It just seems to show that Lightroom is using lots of the resources, but not all of them. Any thoughts?

 

[Paul_DS256]

Any thoughts?

My apologies, I see you are running the Cloud version rather than Classic. No ideas.