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One photo not syncing from LR Classic to LR Mobile

Joined
Mar 17, 2018
Messages
39
Lightroom Experience
Beginner
Lightroom Version
Lightroom Version
8.4.1
Operating System
macOS 10.14 Mojave, iOS
1) I have one Collection in LR Classic that is synced to the cloud. It contains 6856 photographs

2) There are 6856 photographs on Lightroom.adobe.com

3) I have Lightroom Mobile on 2 iPads and an iPhone. On each of these devices the count of "All Photos" is 6856. The Album (which is set up to "Store Locally") however only has 6855 of 6856 and the cloud status says "Storing Album Locally 1 Pending". It has been like this for over a week on each device.

4) Not sure if this is relevant but in LR Classic it says I'm using "194.16 KB of 20 GB"; creative cloud on my Mac says "12.8 MB of 20 GB used; Lightroom.adobe.com says "194 KB of 20 GB used" when I click on the cloud icon and when I click on the LR icon and goto Account info under storage it says "194KB of 20 GB" I would expect all of these says O KB used.

Any ideas on how to troubleshoot?
 
Joined
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21,809
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Southampton, UK
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Cloud Service
Hi Nicholas, sorry for the delay replying.

If you look on the web interface, is there anything in a Sync Errors collection on top left?
 
Joined
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I don't see any errors on the web interface. One thing I did notice there are 3 smart previews in Lightroom Catalog-2 Previews.lrdata, one of which seems to be corrupted. Could that have anything to do with this?

Thanks,
Nicholas
 
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Possibly so. Where are you seeing that?
 
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I right clicked on the file and selected "Show Package Contents". Opening up the folders I see 3 DNG files. 2 can I can open with Preview. When I try to open the 3rd with Preview it says "The file “7BE58DE6-F09E-4510-97C1-29024DE4A2CB.dng” could not be opened. Preview currently does not support this raw file format." I can however import it into LR Classic. Not sure if this is just a red herring.
 
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Which file is that you're showing the package contents of? Mobile Downloads.lrdata perhaps?
 
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Ah, ok, those files would be entirely expected in smart previews.

Next port of call, if we're still stuck, is to go to the Preferences > Lightroom Sync tab, hold down Opt so the buttons show up and do a Diagnostic Log and Diagnostic Report. Then post them on the feedback site with a note as to the problem, then post the link to that thread here so I see it and bounce it onto the right engineer to see if he can spot the problem in the logs.
 
Joined
Mar 17, 2018
Messages
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Is the feedback site - Lightroom Classic | Photoshop Family Customer Community ?

Ah, ok, those files would be entirely expected in smart previews.

Next port of call, if we're still stuck, is to go to the Preferences > Lightroom Sync tab, hold down Opt so the buttons show up and do a Diagnostic Log and Diagnostic Report. Then post them on the feedback site with a note as to the problem, then post the link to that thread here so I see it and bounce it onto the right engineer to see if he can spot the problem in the logs.
 
Joined
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So I posted on the feedback site -


But could not figure out how to attach the log and the report.
 
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I've just flagged it up with a member of staff to see if he can get the mobile team to take a look
 
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