geejays
New Member
I have been using LR CC on two Mac machines one on Maverics which has been updating without problem, one now on El Capitan which always shows LR as being up to date. This one is still on 2015.1 and I can't get it to update. The error message is U44M2P28
I tried the Adobe help but went round in circles on their self help until eventually getting an online chat support. He took me through once again everything I had already entered about the problem, got into my machine told me he could fix it but warned me it would take a while and that I must not navigate away. So I didn't, they did. They cut the connection because they hadn't had a response from me for a few minutes whilst it was loading. I didn't have another hour spare (it had taken that long to get through) so tried again yesterday but it took too long to get to a support person instead of going round in circles through their self-help.
Can anyone here help? Is it worth uninstalling LR CC and reinstalling? Will it affect my catalogues etc. already set up?
Graham
I tried the Adobe help but went round in circles on their self help until eventually getting an online chat support. He took me through once again everything I had already entered about the problem, got into my machine told me he could fix it but warned me it would take a while and that I must not navigate away. So I didn't, they did. They cut the connection because they hadn't had a response from me for a few minutes whilst it was loading. I didn't have another hour spare (it had taken that long to get through) so tried again yesterday but it took too long to get to a support person instead of going round in circles through their self-help.
Can anyone here help? Is it worth uninstalling LR CC and reinstalling? Will it affect my catalogues etc. already set up?
Graham