No images show in LRD grid

[Califdan]

Lightroom Version Number

8.2

Cloud vs. Local

Cloud Sync

Operating System

1. Windows 11

In LRD, no images show in the either of the Grid views. It is just solid black. In the compare view the images show up in the film strip but when

In the compare view I see the two "add photo from filomstrip" tool tips. when I click on an image on the film strip it appears in left cell of the main viewing area for a splt second then goes away.

In the detail veiw tje film strip show images but not the main viewing area.

I don't use LrD much but one thing that may be relevent is that recently I switch my monitor connection from HDMI (bad cable or port) to Display Port. If I ere in LrC, I'd turn off the GPU in LrC Preferences but I don't see how to do thiat in LR/D.

Lr/Web works fine and Lr/D on a different computer is also OK. Just Lr/D on this one machine.

Ideas?

 

[Califdan]

Update: Uninstalled Lr/D and re-installed and all now working. Should swapping from conecting the monitor via HDMI to DP (same monitor, just different cable and ports) require a re-install?

 

[Paul McFarlane]

If I were in LrC, I'd turn off the GPU in LrC Preferences, but I don't see how to do that in LR/D.

I appreciate you solved this now, but the place to do this in LrD is Preferences > Performance.

GPU Acceleration on the Desktop​

 

[Califdan]

Oops - spoke too soon. After displaying grid properly, I clicked the grid icon and back to nothing displayed in the central viewing area. Menus havew also stopped responding so can't provide System info from LR/D but here is the top portion from LrC

Lightroom Classic version: 14.2 [ 202502071718-3869eef7 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Home Premium Edition
Version: 11.0.26100
Application architecture: x64
System architecture: x64
Logical processor count: 32
Processor speed: 3.1GHz
SqLite Version: 3.36.0
CPU Utilisation: 0.0%
Power Source: Plugged In
Built-in memory: 30370.0 MB
Dedicated GPU memory used by Lightroom: 49.8MB / 16063.0MB (0%)
Real memory available to Lightroom: 30370.0 MB
Real memory used by Lightroom: 1083.4 MB (3.5%)
Virtual memory used by Lightroom: 2543.4 MB
GDI objects count: 782
USER objects count: 2459
Process handles count: 3570
Memory cache size: 2209.2MB
Internal Camera Raw version: 17.2 [ 2155 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 257MB / 15185MB (1%)
Camera Raw real memory: 258MB / 30370MB (0%)

And also from LrC

Can't shut down Lr/D as no menus work and the "X" shutdown button also not functioning. Had to end task in task manager again.

 

[sb]

I see this occasionally on two different PCs with completely different hardware. The quick fix that works for me is to close Lightroom, go to Device Manager and uninstall the display adaptor driver, then do a scan for new hardware to re-install the driver (rebooting will also re-install the driver). Reopen Lightroom and all will be well with the grid display, until the next time. It takes no longer to do than it took me to type this.

 

[Califdan]

Thanks -- I'll give it a try

 

[Califdan]

Is this the display adaptor driver you say to uninstall?

It's the one I recently installed as my newish Windows machine came with one from Dell or MS.

 

[sb]

Is this the display adaptor driver you say to uninstall?

View attachment 25923
It's the one I recently installed as my newish Windows machine came with one from Dell or MS.

It looks as if that's the GPU Lightroom is using, so that's the one I would try uninstalling / reinstalling. I have a RTX GPU (not as good as yours) in one of the PCs I use, and reinstalling worked for me when the thumbnails in Grid view vanished.

 

[Gnits]

I got into trouble some time back when first replacing one external GPU with a new rtx4070ti. It was suggested to me to disable the built in GPU within the motherboard, which I did. That solved my problem.

However, when trouble shooting an issue later with my screen ( ie was it a screen or GPU problem) I was not able to re activate the motherboard GPU. I am sure it is possible, but I spent a lot of time trying unsuccessfully to do so. It is still disabled.

I solved my own problem by buying a small portable screen and plugging this into a spare port on my rtx4070ti. This was a better solution in that I knew both screens were using the same GPU.

I never solved my original screen issue ( it occasionally blacks out for a few seconds) but my second monitor never blacks out. Unresolved.

So… maybe disabling the motherboard GPU may be an option… but I am not sure how to re-enable it if you need to.

 

[Califdan]

I see this occasionally on two different PCs with completely different hardware. The quick fix that works for me is to close Lightroom, go to Device Manager and uninstall the display adaptor driver, then do a scan for new hardware to re-install the driver (rebooting will also re-install the driver). Reopen Lightroom and all will be well with the grid display, until the next time. It takes no longer to do than it took me to type this.

Thanks for the suggestion, but it did not solve the problem.

Any other ideas?

 

[sb]

Thanks for the suggestion, but it did not solve the problem.

Any other ideas?

Sorry about that - it was worth a try.

I still suspect it's a video driver problem. Do you update the driver from NVIDIA's site https://www.nvidia.com/en-gb/geforce/drivers/ or are you using Windows Update to provide a driver? If the latter, I would suggest giving the driver direct from NVIDIA a try.

NVIDIA usually offer two drivers, a "Studio" driver and a "Game Ready" driver. Either should work, but the Studio driver is aimed at photo editing / media creation, and the Game Ready one at - er - gamers. I use the Studio driver, but you could try both and see if either of them resolve your problem. If that doeasn't work, then I think it is possible to install a previous version from the NVIDIA site. If that doesn't work, I'm stumped!

 

[Califdan]

Using the studio driver downloaded from the Nvidia site. Will try the Game driver, but first a complete uninstall and re-install of LR/D