No image previews of CR2 files when importing

[Moments by Julie]

Hi,

I have recently installed the beta 3 version, but have been having this problem right from the 1.1 version.

When I click on import and find the folder holding my RAW files (Canon 1'D & Canon 5D & Canon 5D Mark II) the preview screen finds the folder, sees the files, indicates the file name then everything goes blank. If I highlight one (or all) of these blank previews (that no longer even contain the file name and info) it imports an absolute blank image. It has a thumbnail holding spot, but no image, preview or information.

I recently uninstalled any program in my computer that processed RAW photos, reinstalled Lightroom but to no avail.

Can anyone help me?

Thanks
Moments by Julie.

 

[Gene McCullagh]

Hi Julie! Welcome to the forums!

What happens if you highlight one of these blank thumbnails and click LIBRARY -> PREVIEWS -> RENDER STANDARD SIZED PREVIEWS? Will it build a preview then?

 

[Moments by Julie]

Hi! Thank you, I love lightroom and what it has done to speed up and improve my business...but on my home computer it just wasn't working.

Turns out wasn't a lightroom issue at all, it was a Windows XP problem. Windows XP was interpreting CR2 files as 'image' files not RAW. I found a driver and download to fix this from the Canon site.

I am so relieved.

For future references if this happens to anyone I'll post the link:

http://www.canon.ca/spage_e.asp?carnw=DirectRAWCodecLink-ENG

Thanks again for the help!
Julie.

 

[Kiwigeoff]

Keep in mind Julie that LR3beta is a BETa and there are no guarantees that work done with this will be usable in future releases.Use copies only.

 

[Gene McCullagh]

That's good news Julie!

Thanks for the link.

 

[tzalman]

As a post-script to this thread, another way to solve the problem would be to use a card reader.