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New LR Cloudy update crashing my PC

Joined
Aug 24, 2008
Messages
73
Lightroom Version
Lightroom Cloudy desktop
Operating System
Windows 10
I have just updated the LR cloudy software, then been attempting to edit some old photos. After editing a few images, my PC has just frozen 3 times running - I have had to hold down the switch off button as nothing is accessible (no keyboard touches will do anything either), and then restart. Prior to updating LR, I had been working on an Excel spreadsheet for 3 hours with no trouble - any ideas? (Chillblast fast PC, Windows 10, NVIDIA GeForce 970 graphics card etc)
 
Joined
Sep 29, 2007
Messages
22,040
Location
Southampton, UK
Lightroom Experience
Power User
Lightroom Version
Cloud Service
Graphics card driver bug would be my best bet. It's got to be something low level to crash everything.
 
Joined
Jun 20, 2009
Messages
15,133
Location
Houston, TX USA
Lightroom Experience
Power User
Lightroom Version
Classic
I would investigate the GPU compatibility. Do you have the latest NVIDIA driver installed? Other things to look at are free space for working storage. You need at least 100GB to handle your swapfile and all of the temporary files that LR requires. Other apps like Excel also use temporary files in working storage. Did excellent release all of its temporary files? Did it free all of the RAM when it ended? How much RAM do you have and how many CPU Cores?
 
Joined
Aug 24, 2008
Messages
73
Thanks Vicky - but (and now Clee01) - spent half an hour or more trying to install new driver software from NVIDIA website - three times it got stuck 3/4 way through install. So then went to Control Panel, found Graphics driver (NVIDIA GeForce 970), right clicked sand said updates software - windows did that & said it had installed it. I restarted PC just in case needed, then did a few image adjust including a panorama merge, which merged fine and appeared on screen in its stack,, then PC froze again.
C drive has 688Gb free of 1Tb. Preferences shows “Available space on C: 730Gb; Required space 91Gb; Photo cache 160Gb” ... while I was a checking that PC has frozen again !!!!!
 
Joined
Sep 29, 2007
Messages
22,040
Location
Southampton, UK
Lightroom Experience
Power User
Lightroom Version
Cloud Service
I would uninstall the graphics card driver and then reinstall from Nvidia's own website, as Windows Update is usually out of date.
 
Joined
Aug 24, 2008
Messages
73
Tried that - Hell of a lot of trouble trying to get latest driver from NVIDIA website - 3 times in a row it got 3/4 way thru install and then stopped. Anyway took it to my old work IT manager and he managed to load latest driver, then stress tested the PC. All now appears to work fine!
 
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