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New Classic Install Downloads From CC Don't Sync Completely

Joined
Feb 10, 2019
Messages
15
Lightroom Experience
Intermediate
Lightroom Version
Cloud Service
Lightroom Version
Lightroom Classic version: 8.3
Operating System
macOS 10.14 Mojave
Hi;
I have 59,871 images in the Adobe Cloud that were all uploaded into Lightroom CC (just Lightroom now). I just did a clean install of Lightroom Classic and turned on syncing to bring down the images into my local LR. All worked great, except my "All Photographs" says 59871 and "All Synced Photographs" says 57546. Why wouldn't all images in the Adobe Cloud be compatible with Lightroom Classic? Shouldn't these numbers match?
Thanks,
Marc
 
Joined
Feb 1, 2010
Messages
11,826
Location
West Sussex, UK
Lightroom Experience
Advanced
Lightroom Version
Videos? Classic will download any video files from the cloud (so will be included in "All Photographs", but because video changes do not sync they are "unsynced" in Classic and so are not included in "All Synced Photographs".
 
Joined
Feb 10, 2019
Messages
15
Lightroom Experience
Intermediate
Lightroom Version
Cloud Service
Thank you, Jim for the reply. That makes good sense. How do I check this to verify that is what is happening? I guess to word this better... How can I get LR Classic to show me the UN-synced files?
 
Joined
Feb 1, 2010
Messages
11,826
Location
West Sussex, UK
Lightroom Experience
Advanced
Lightroom Version
The quickest way would be to click on All Photographs, then in Grid view use the Library Filter>Metadata tab to filter on File Type. You should see a count of video files in the list. does the number of videos equal the difference between All Photographs and All Synced Photographs.
 
Joined
Feb 10, 2019
Messages
15
Lightroom Experience
Intermediate
Lightroom Version
Cloud Service
Hi;
I am still finding myself in the dreaded sync mismatch problem. All my photos and videos are in the Adobe Cloud. I just added Lightroom Classic and turned on the syncing. It has completed with:
All Photos: 59853
All Synced Photos: 57653
The difference of 2200 files are all video, so I understand that difference, but I also have:
Syncing 3 photos (in upper left hand corner), and
Preferences > Lightroom Sync shows 24 pending (but they never complete)
I can't widen the Sync Activity and the Asset Path/Link is so long I can't read the Sync Details/Errors
Any ideas how to troubleshoot this?
Thanks,
Marc
 
Joined
Sep 29, 2007
Messages
21,868
Location
Southampton, UK
Lightroom Experience
Power User
Lightroom Version
Cloud Service
Hi Marc, first place to check is Photo Editor | Online Photoshop Lightroom and see if there's a Sync Errors collection.

Also, grab us a screenshot of what you do see in the Sync Activity in Preferences, as that might give us some clues as to where to start looking.
 
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