Sync LRC-Ipad sync problems

[effepielle]

Lightroom Version Number

13.3

Operating System

1. macOS 14 Sonoma
2. iOS

Good morning,

I currently use Lightroom classic, cloud synced so that I can access my archive with my Ipad. Original pictures are stored on an external disc and the total dimension is approximately 4 TB.
My synchronization went wrong, I was unable to fix it and (my mistake for following a very bad advice) I erased the library using LR Web.
My internet connection is quite fast (I tested it several times), but nonetheless I have troubles uploading and downloading the pictures on cloud, the time for processing is extremely long.
Currently there are some 70 thousand pictures in the folder named “Syncing problems” on cloud, and their number increase every day.
I could import my collection directly from the external disc on LR Web: in this way I could see a preview of the picture (with a lower resolution and therefore a lower file dimension) but, if I understand correctly, the original pictures would be transferred on cloud in raw format (for which I have no use, if I’m honest).
In this way, for the synced pictures, I’ll have the advanced preview both on my Ipad and online.
What suggestions do you have in relation to this problem? Do you have any advice in how to solve it? Do you think that erasing the aforementioned folder and all of the 70000 pictures and then importing them again may help?
Thank you very much for your help.

 

[clee01l]

Let's try to address the 70,000 and increasing syncing problems first. Do you see a reason for any of the individual images having a problem? By erasing the library on Lr Web, you essentially are having to sync new all of the images in the LrC catalog that are in the "All Synced Photographs" special collection. How many images are there? How Many LrC collections are set to sync?

I hesitate to suggest clearing out the Adobe Cloud (again) and turning off LrC Sync to get a stable relationship between LrC and the Adobe Cloud. Before you do that, Let's see if others might have a better idea.

Here's what I'd recommend:

1. With zero images in the Adobe Cloud and LrC sync Paused, there should be no issues in the folder named “Syncing problems” on the Adobe cloud.
2. Next, remove all of the images in the LrC "All Synced Photographs" special collection.
3. This would leave only the LrC collections set to sync.
4. For each of them, go into the context menu for each collection and uncheck the menu item "Sync with Lightroom". Do this for every collection that was set to sync. All of the two-way arrow icons to the left of each collection should go away and be replaced with an empty check box. (Corrected to account for All Synced Photographs deleting image from synced collections)
5. • For each of the LrC collections set to sync, go into the context menu for each collection and uncheck the menu item "Sync with Lightroom". Do this for every collection that was set to sync. All of the two-way arrow icons to the left of each collection should go away and be replaced with an empty check box.
   • Next, remove all of the images in the LrC "All Synced Photographs" special collection.
   
   
6. At this point, you should have nothing in the cloud and no albums listed. And nothing syncing from LrC.
7. In LrC pick one collection to sync. Turn on the "Sync with Lightroom" for that one Collection.
8. In LrC on the module bar, click on the Cloud icon on the right and "UnPause" syncing.
9. Sync the one Collection and only that collection.
10. When that collection has synced to the Adobe Cloud , Check for "Syncing Problems"
11. If there are none, repeat with another collection using steps 6, 8, & 9.
12. With this method you should get your images back into the Adobe cloud with no sync issues. If at any step you do develop sync issues, come back here if you can't resolve them on your own.

Before undertaking the above steps, let's look to see if anyone else here has a better idea.

 

[Victoria Bampton]

Like Cletus, I'd want to check why there's 70000 sync problems first. Is that showing up in Classic's Catalog panel or is that in the Web interface? If it's in the Web interface, those are files that have only partially synced up from Classic, so then we have to figure out why.

 

[clee01l]

Like Cletus, I'd want to check why there's 70000 sync problems first. Is that showing up in Classic's Catalog panel or is that in the Web interface? If it's in the Web interface, those are files that have only partially synced up from Classic, so then we have to figure out why.

I suggested that in my first paragraph:

Do you see a reason for any of the individual images having a problem? By erasing the library on Lr Web, you essentially are having to sync new all of the images in the LrC catalog

 

[Califdan]

@clee01l Are you sure that step 2 doesn't also remove those images from their respective synced collections as well. I haven't re-tested but I think it does. If I'm correct, then your step 4 needs to be before step 2.

 

[Victoria Bampton]

I suggested that in my first paragraph:

Yep. I'm saying I agree with your first paragraph. However I would hesitate to rush into the listed steps until we know more.

 

[clee01l]

Yep. I'm saying I agree with your first paragraph. However I would hesitate to rush into the listed steps until we know more.

It only removes images from the “All Synced Photographs” special collection And the Adobe cloud. (At least that is how it worked before v13.3.). With sync paused, the collections will not resync until sync starts back up


Sent from my iPad using Tapatalk

 

[clee01l]

Yep. I'm saying I agree with your first paragraph. However I would hesitate to rush into the listed steps until we know more.

Yes, that is why I was hesitant too. Since upgrading to v13.3, I have not had any sync problems in the Lr Web special link to use to determine the cause.


Sent from my iPad using Tapatalk

 

[Califdan]

I just checked and if you remove an image from the "All synced Photographs" special collection it also removs them from all other synced collections and there is even a warning message

Therefore, turning sync off on all the individual collecitons needs to preceed removing them from the All Synced Photographs special collection otherwise all the individual synced collectijons will be emptied.

Other than that, your process seems valid to me

 

[Victoria Bampton]

Yes, there's still a lot of unknowns at the moment. I don't know whether you've been tracking the oddity with collections getting mangled, but they all appear to have occurred after people have emptied the cloud, so I'm a little hesitant to recommend it until more is known.

 

[clee01l]

I just checked and if you remove an image from the "All synced Photographs" special collection it also removs them from all other synced collections and there is even a warning message
View attachment 23532
Therefore, turning sync off on all the individual collecitons needs to preceed removing them from the All Synced Photographs special collection otherwise all the individual synced collectijons will be emptied.

Other than that, your process seems valid to me

That is not what the message says. It makes no mention of standard collections. Why would a LrC process remove image from a collection unless the user chooses to do so?


Sent from my iPad using Tapatalk

 

[Victoria Bampton]

That is not what the message says. It makes no mention of standard collections. Why would a LrC process remove image from a collection unless the user chooses to do so?

Rephrased: 1 photo will be removed from any/all collections that are marked to sync.

 

[clee01l]

Yes I see now. “All synced Collections” is very similar to “All synced photographs” special collection. Hence my confusion. So, Dan is correct the steps should be flipped.

Adobe could do better at wording that warning message.


Sent from my iPad using Tapatalk

 

[clee01l]

This dialog is exactly why I asked for comments before undertaking the steps outlined.

As for being able to resolve the Sync issues, is there any other way other than to inspect individual images in the LrWeb special page?


Sent from my iPad using Tapatalk

 

[Victoria Bampton]

This is all the sanctioned options at the moment. https://www.lightroomqueen.com/troubleshoot-sync-with-classic/

I've been rooting around in some of the diagnostic logs, but we're still pushing Adobe to give us more information on them, which is taking time because they're still scrambling with bugs at the moment.

 

[effepielle]

Thank you all for your responses and kind cooperation.

The images present in the synchronization errors folder do not show any problems if opened in LRC.

My archive consists of approximately 200,000 photos of which there are approximately 175,000 in the All Synced Photographs folder in LRC.

In LRC there are around 700 collections.

In recommendation 1 you recommend having zero images in Adobe Cloud.

Sorry for the question but I don't want to be wrong: do I need to log in LR Web and first select the synced photos and delete them?

Then do the same with the photos folder with synchronization error?

The system tells me that after 60 days it is no longer possible to restore them...

 

[clee01l]

Thank you all for your responses and kind cooperation.

The images present in the synchronization errors folder do not show any problems if opened in LRC.

My archive consists of approximately 200,000 photos of which there are approximately 175,000 in the All Synced Photographs folder in LRC.

In LRC there are around 700 collections.

In recommendation 1 you recommend having zero images in Adobe Cloud.

Sorry for the question but I don't want to be wrong: do I need to log in LR Web and first select the synced photos and delete them?

Then do the same with the photos folder with synchronization error?

The system tells me that after 60 days it is no longer possible to restore them...

Thanks for the statistics. Until we get more clarification on the Sync Errors web view, don’t do anything yet.

The Adobe Cloud is the central repository for your image whether viewed on in Lightroom on a mobile device or Lightroom Desktop or on the LrWeb.

Deleting images from the Adobe Cloud only places them in the Deleted album for 60 days. Once deleted from the cloud (and the deleted album) they are gone. If we are going to rebuild the cloud (my proposal) this is what we want.

You are able to only see sync problems in the special view on Lr Web This is not available in Lr (Mobile/Desktop) or in LrC. You need to look at individual images that show up in the Sync Problems view both in LrC and Lr to determine what the problem is. It may be the image is missing, corrupt or the metadata has issue.

Others here should be able to provide more insight.


Sent from my iPad using Tapatalk

 

[Califdan]

I'm a bit confused about how you got to where you are and what the current status is. And, as this is a tricky situation, I believe it is important to have a complete understanding of what transpired so far, and what the current state is before we settle on a "best bet" strategy.

In your first post to this thread you said....

My synchronization went wrong, I was unable to fix it and (my mistake for following a very bad advice) I erased the library using LR Web.

I interpret the phrase "I erased the library using LR Web" to mean that you used LR/Web to delete all the images from the Adobe Cloud ecosystem - is that correct?

If so, did that "delete" propagate from LR/Web to the LR Cloud? In other words if you go to LR/Desktop or one of the other cloud based apps are there any images showing?

I also think you turned off LrC sync at some point in this process or doing that mass delete caused the sync process to get stuck at some point. Had it continued to run to completion, it would have removed everything from the LrC "All synced Photos" special colleciton as well as from all other synced collections in LrC but would have left the images on disk and would still be visible in the Folders Panel. But reading this thread that doesn't seem to have happened. Can you tell if any images in LrC were removed from the "All synced Photographs" special collection and any other synced collections they may have been in? In other words, were some removed (in LrC) before it got stuck or sync was turned off leaving 175,000 in the "All synced photographs" special collection that it never got to?

 

[effepielle]

Good morning everyone,
To delete the library on LR Web I went to Account Information - Actions - Delete Lightroom Catalog
I've discovered that many photographs that I regularly open in LRC actually contain a metadata conflict.
It probably came about when I generated several catalogs to try to fix the synchronization problem, before deleting the LR library.
With the metadata filter I find files with errors, highlight them but even by choosing the "Retry metadata export" option the procedure does not start and everything stops.
I have some backups from the past months, with the catalog working, I could use one of them and fix all the metadata errors to have a correct catalog.
By synchronizing LR Web/mobile with this new catalogue, since there are no more errors in the metadata, should the folder of photos with synchronization errors be emptied?
Thank's

 

[Califdan]

To delete the library on LR Web I went to Account Information - Actions - Delete Lightroom Catalog

OK. Good information

I've discovered that many photographs that I regularly open in LRC actually contain a metadata conflict.

May or may not be an issue. Ignoring this piece of informaiton for now

It probably came about when I generated several catalogs to try to fix the synchronization problem, before deleting the LR library.

This could be significant, especially if you tried to "sync" more than one catalog. When you created these new LrC catalogs, how did you do it? Export as Catalog? Click "New Catalog" in LrC menu? Use Finder to make a copy of your master catalog? Unzip and open a backup catalog? And if you created a new empty catalog, how did you populate it?

And, did you set these new catalogs to Sync with the Cloud? If you did you should have gotten a warning about only being able to sync 1 catalog to the cloud which included text about losing all your cloud images if you made the switch

I have some backups from the past months, with the catalog working, I could use one of them and fix all the metadata errors to have a correct catalog.

Leave this thought alone for now

By synchronizing LR Web/mobile with this new catalogue,,,,,

I guess this anwers my "did you sync these new catalogs" question about moving the cloud sync to one of these other catalogs.

Here's a list of what I think we know from various posts in this thread all in one place (please correct if needed):

• Your LrC catalog has ~200,000 total images
• There are ~175,000 images in the "All Synced Photographs" special collection in LrC
• There are ~70,000 images in the "Sync Problems" folder in LR/Web
• In LrC, synching is stuck or paused

So, I'm still not clear on some things.

1. If you go to LR/Web, are there any images there? If yes, How many?
2. If you go to LR/Desktop (Cloud app not Classic) are there any images there? If yes, how many?
3. In LrC, do you recall if there were more than 175,000 images in the All Synced Photographs special collection before this mess started?
4. About how many of the 700 regular collections are marked to sync?
5. Is there any sort of sync error collection listed in LrC in the Catalog Panel?
6. In the "you have 60 days to restore deleted images" message from LR/Web, what date will mark the end of those 60 days? (how much time do we have in case we need to do that)

 

[effepielle]

Good morning everyone,
I fixed the catalog on LR Classic by correcting the metadata problems.
In LR Web in the synchronization errors folder I find many photographs of folders that are actually correctly synchronized on the web/ipad.
In the synchronized photos many are double or triple....
The synchronization of photographs is very slow, a few thousand are synchronized in a day....
With the correct catalog wouldn't it be better to start from the beginning and synchronize everything again?
Thank you

 

[effepielle]

OK. Good information


May or may not be an issue. Ignoring this piece of informaiton for now


This could be significant, especially if you tried to "sync" more than one catalog. When you created these new LrC catalogs, how did you do it? Export as Catalog? Click "New Catalog" in LrC menu? Use Finder to make a copy of your master catalog? Unzip and open a backup catalog? And if you created a new empty catalog, how did you populate it?

And, did you set these new catalogs to Sync with the Cloud? If you did you should have gotten a warning about only being able to sync 1 catalog to the cloud which included text about losing all your cloud images if you made the switch


Leave this thought alone for now


I guess this anwers my "did you sync these new catalogs" question about moving the cloud sync to one of these other catalogs.

Here's a list of what I think we know from various posts in this thread all in one place (please correct if needed):

• Your LrC catalog has ~200,000 total images
• There are ~175,000 images in the "All Synced Photographs" special collection in LrC
• There are ~70,000 images in the "Sync Problems" folder in LR/Web
• In LrC, synching is stuck or paused

So, I'm still not clear on some things.

1. If you go to LR/Web, are there any images there? If yes, How many?
2. If you go to LR/Desktop (Cloud app not Classic) are there any images there? If yes, how many?
3. In LrC, do you recall if there were more than 175,000 images in the All Synced Photographs special collection before this mess started?
4. About how many of the 700 regular collections are marked to sync?
5. Is there any sort of sync error collection listed in LrC in the Catalog Panel?
6. In the "you have 60 days to restore deleted images" message from LR/Web, what date will mark the end of those 60 days? (how much time do we have in case we need to do that)

If you go to LR/Web, are there any images there? If yes, How many? 107.275


If you go to LR/Desktop (Cloud app not Classic) are there any images there? If yes, how many? 107.555 (many double or triple photos)


In LrC, do you recall if there were more than 175,000 images in the All Synced Photographs special collection before this mess started? YES, all photo


About how many of the 700 regular collections are marked to sync? all collections are marked for syncing


Is there any sort of sync error collection listed in LrC in the Catalog Panel? There are no errors noted in the LRC catalogue


In the "you have 60 days to restore deleted images" message from LR/Web, what date will mark the end of those 60 days? (how much time do we have in case we need to do that) 54 days remaining

 

[effepielle]

Good morning everyone
Following the instructions in the article “How do I troubleshoot Sync issues with Classic 13.3 and later? of the site", checking the lrsync_log.html file for any errors under needsBinaryUpload, the synchronization that was blocked works correctly.

In LR web I have many files in the Sync Issues Folder while in the iPad, LR desktop and LR Classic there are no synchronization errors.

However, the photographs marked with errors in the Sync Issues Folder are correctly present in the All Photos folder and in the various albums

Can I permanently delete the files in the sync errors folder or will I also lose the same correctly synced version in the various albums?

Thank's

Filippo

 

[clee01l]

In LR web I have many files in the Sync Issues Folder while in the iPad, LR desktop and LR Classic there are no synchronization errors.

However, the photographs marked with errors in the Sync Issues Folder are correctly present in the All Photos folder and in the various albums

Can I permanently delete the files in the sync errors folder or will I also lose the same correctly synced version in the various albums?

Lightroom Mobile will be a view of the contents of the Adobe Cloud and should reflect the albums visible in Lr Web. The Sync Issues folder only is present on the website and is generated from the request in LrC. You will not see a 'Sync Issues' folder/album in Lightroom Mobile.

Sync Issues could be unresolved Metadata conflicts and not a develop change that would show up in Lr Mobile or Lr Web.

I would not delete anything from Lr Web sync issues until you have resolved the issue in LrC/