PaulineMosher
New Member
- Joined
- Apr 3, 2019
- Messages
- 2
- Lightroom Version Number
- Lightroom 3.2.1
- Operating System
- Windows 10
I cannot open the cloud-based desktop LR 3.2.1. It crashes just after showing the splash screen, every time.
Things I've tried:
-- Downgraded to version 3.2
-- Updated graphics driver (Nvidia)
-- Reset preferences
-- Logged out and back in to Creative Cloud
-- Reviewed recent thread on the LR Classic forum about a similar problem for hints
Nothing changes, get a "send crash report" as soon as it starts.
I mainly use LR Classic, which is working fine, but I wanted to share a collection as an online gallery, so I needed to set the share options within the desktop LR. Eventually I tried the online lightroom.acobe.com version to accomplish this sharing, and it worked. Meanwhile, LR desktop still crashing.
If the web version of LR does everything I need, I suppose I could just ignore/uninstall the desktop LR, but if possible I'd like to know what's going on, as it used to work fine.
Any thoughts?
Thanks -- Pauline
Things I've tried:
-- Downgraded to version 3.2
-- Updated graphics driver (Nvidia)
-- Reset preferences
-- Logged out and back in to Creative Cloud
-- Reviewed recent thread on the LR Classic forum about a similar problem for hints
Nothing changes, get a "send crash report" as soon as it starts.
I mainly use LR Classic, which is working fine, but I wanted to share a collection as an online gallery, so I needed to set the share options within the desktop LR. Eventually I tried the online lightroom.acobe.com version to accomplish this sharing, and it worked. Meanwhile, LR desktop still crashing.
If the web version of LR does everything I need, I suppose I could just ignore/uninstall the desktop LR, but if possible I'd like to know what's going on, as it used to work fine.
Any thoughts?
Thanks -- Pauline