LR Classic 'stuck' syncing 1 photo from cloud - how to find problem photo?

[Charles Lo]

Lightroom Version

11.2

Operating System

1. Windows 10

Hello all - I have a problem on Lenovo laptop Win 10 pro, LR Classic is 'stuck' downloading 1 photo (see image attached). I have seen other threads with similar problem in this forum and, based on helpful comments on earlier posts, think that I need to find the problem photo in cloud and delete it. How do I identify the photo that is stuck?

Further info, I believe there are 76 images waiting to sync download into LR Classic
LR on Adobe.com via browser 10659 images
LR on iPhone 10659 images
Images syncd to LR Classic 10583

Thanking you in advance

 

[clee01l]

The Sync Activity shown on the preferences page screen shot has a ‘drop down’ arrow. This will show you exactly which file is hung downloading. It might be a video as these are often problems from Lightroom.


Sent from my iPad using Tapatalk

 

[Charles Lo]

The Sync Activity shown on the preferences page screen shot has a ‘drop down’ arrow. This will show you exactly which file is hung downloading. It might be a video as these are often problems from Lightroom.


Sent from my iPad using Tapatalk

Thank you Clee - you were absolutely right on both counts! I couldn't see the drop down arrow 'till you pointed it out and then, yes it was a video file. I've delete the video and LR Classic is now behaving normally. Many thank your your help.



Warmest best wishes from Scotland
Charles