• Welcome to the Lightroom Queen Forums! We're a friendly bunch, so please feel free to register and join in the conversation. If you're not familiar with forums, you'll find step by step instructions on how to post your first thread under Help at the bottom of the page. You're also welcome to download our free Lightroom Quick Start eBooks and explore our other FAQ resources.
  • Stop struggling with Lightroom! There's no need to spend hours hunting for the answers to your Lightroom Classic questions. All the information you need is in Adobe Lightroom Classic - The Missing FAQ!

    To help you get started, there's a series of easy tutorials to guide you through a simple workflow. As you grow in confidence, the book switches to a conversational FAQ format, so you can quickly find answers to advanced questions. And better still, the eBooks are updated for every release, so it's always up to date.
  • 21 February 2024 It's Lightroom update time again! See What’s New in Lightroom Classic 13.2, Mobile & Desktop (February 2024)? for all the update news. It's mainly new cameras, new lenses and loads of bug fixes in this release.

LR CC won't import video OR play a slideshow

Not open for further replies.

Mark Moviola

New Member
Mar 24, 2017
Lightroom Experience
Lightroom Version
I've searched the forums for problems similar to mine, but nothing seems to help.

Lightroom CC fails to import new videos (from either Canon or iPhone files) or play old ones. The transport controls are missing in the second case.

So far as slideshow goes, I get the "Dynamic Link Media Server Failed to Launch" dialog, which many people have mentioned. I've tried re-installing LR to no avail.

I have been working around these problems for a couple years, sadly, and would like to correct them once and for all.
Not open for further replies.