LR 6.8 Update problem (Error u44m1p7) on new computer CC install. With Solution:)

[Jim Kirk]

I am providing this thread information in the hope that it will save someone valuable time if they encounter this problem.

I am a CC full subscription user-have been for 3 years. Windows user.

I had CC with LR(6.8), PS, DW, Acrobat, Media Encoder working without problem on a Win10 Pro desktop and Win10 Pro Laptop. All versions were current ([email protected]). No problem until:

I bought a new W10 desktop computer and deactivated the Laptop so I had an open CC install.

So I did the same procedure I've done many times before. Installed the CC program on the new computer and then downloaded my apps. I figured that all apps would install with the most current version, I mean who'd expect an old version with a fresh install since its a web download. Seemed true for all but LR which installed as 6.3 (huh!, I installed late Feb 2017). I then got the CC notice for LR "update available."

Same problem as reported in this thread "error u44m1p7." The thread says "Solved" but not so.
Lightroom CC (2015.8) / 6.8 update problem |Adobe Community

I tried all the solutions recommended by Adobe for this error:
"Installation failed" error U44M1P7 with Adobe Creative Cloud or Adobe Creative Suite 6 updates

None of them worked and, to add insult to injury, I got a CRC unzip error when I downloaded the update manually from the Adobe recommend site on the helpx link. Jeeez.

Two call two tech support with two remote sessions to my computer. Each lasted about 1 hour and lots of changes to permission on Adobe folders, downloads, reinstall of LR, all while I watched my desktop changing under remote control. Trusting person I am (maybe I shouldn't be LOL).

Each time no solution. and each time the tech said he will escalate the problem and Adobe will call back in 1-2 hrs 1st session (never called) or 10-20 minutes 2nd session (never called).

Really not happy so I went to the LR Adobe forum (should have done this first but never had any problem with CC or LR ever!).

The solution that worked was to use the Dropbox setup file provided by RaphaBonelli (which unzips with no CRC errors). It's dangerous to execute a file when you don't know much about it but RalphaBonelli seemed on the up and up so I used it.
Dropbox - setup.zip

Ralph provided his solution in this thread: Lightroom CC (2015.8) / 6.8 update problem |Adobe Community

The date this worked for me is March 1, 2017. Yep, March 1, 2017 and the problem is still occurring when you update LR via the CC program or you follow the Adobe advice and try their 4 solution (helpx link) or call tech support.

Live and learn but what a gigantic waste of my time. I hope this saves someone else some time.

FYI I posted this problem/solution on the Adobe LR forum also. Here's the link:
LR 6.8 Update problem (Error u44m1p7) on new co... |Adobe Community

Jim Kirk

 

[Jim Kirk]

Today is March 8, 2017 and the Windows 10 CC app notified me that LR 2015.9(i.e. 6.9) was available as an update.

Using the CC app I clicked on update and the 6.9 update downloaded and installed without any errors. Opening LR showed is was at 2015.9. Description of update in the CC app under more information was "bug update." I guess so!!!!

So, I am hopeful if you do a fresh install or a reinstall of LR that you will no longer be troubled by the error I reported above. Can't say for sure since I didn't go from the fresh install of LR 6.3 to 6.9 so that path is still up in the air.

If you do go from 6.3 to 6.9 can you post here and us know how the update process worked.

Jim