LR 6.14 issues when Importing video files (NOT HEVC) from iPhone 8

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cathy s

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Joined
Apr 12, 2020
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Lightroom Version Number
6.14
Operating System
  1. macOS 10.13 High Sierra
Hi,
This is NOT a question about HEVC.
At first I was trying to import HEVC files but I have learned that is not possible so now I save videos on my phone as "Most Compatible Format."
The .mov video files are coming from iPhone 8 into LR 6.14 on a Mac 10.13.6

I am able to import a few videos (around 30 minutes worth of video) then the import stops and I am told remaining "Files could not be read or destination folder is not writable." I shut down LR, reopen it and am able to import a few more videos. Then the same message again, etc, etc. What is causing this and is there any way to work around it?
I heard there may have been a different version of LR 6.14 which fixed a codec issue. Does anyone know anything about that?
Thanks! ps Will upgrading my LR to Classic (subscription) fix this? That would be my worst case scenario but maybe the time has finally come!
 
"Files could not be read or destination folder is not writable." I shut down LR, reopen it and am able to import a few more videos.!

I’d check the free space on the primary volume. Lightroom uses temporary files in working storage as a staging area. If you fill up your working storage/ free space and there is no more room for another temporary file. The other (less likely) reason would be that the slow internet connection time out at either end and the file transfer connection gets dropped.


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I’d check the free space on the primary volume. Lightroom uses temporary files in working storage as a staging area. If you fill up your working storage/ free space and there is no more room for another temporary file. The other (less likely) reason would be that the slow internet connection time out at either end and the file transfer connection gets dropped.


Sent from my iPhone using Tapatalk

Cletus those are by far the two best suggestions I've heard. Unfortunately (?) or fortunately I have quite a bit of space on a 2TB external drive so I'm not thinking that's it. I have Time Warner/Spectrum internet but these days so many people are online from home it's a possibility!
Unfortunately if either one of your theories are correct it means that upgrading my LR to subscription based won't make a difference.
I was hoping that would somehow do the trick :(
 
Unfortunately (?) or fortunately I have quite a bit of space on a 2TB external drive so I'm not thinking that's it. I have Time Warner/Spectrum internet but these days so many people are online from home it's a possibility!
Unfortunately if either one of your theories are correct it means that upgrading my LR to subscription based won't make a difference.
I was hoping that would somehow do the trick :(

You did not read what I wrote closely enough. Your Primary drive is “Macintosh HD”. It could be a tiny 256GB SSD and the /TEMP folder is what is using the freespace on that volume. How much freespace on “MackintoshHD”?


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You did not read what I wrote closely enough. Your Primary drive is “Macintosh HD”. It could be a tiny 256GB SSD and the /TEMP folder is what is using the freespace on that volume. How much freespace on “MackintoshHD”?


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You are right. Sorry I didn't understand what my Primary Drive was. My Macintosh HD has 429.2 gb available.
 
You are right. Sorry I didn't understand what my Primary Drive was. My Macintosh HD has 429.2 gb available.

With that much free space, I’ll have to go to the slow internet dropped connection theory
Time warner is probably throttling large data Transfers. There is a lot of video streaming during the pandemic. If gigabit Service is offered, you might upgrade your internet.

There is a speed test of your actual internet speed to your computer. Search “Speedtest” to locate the Ookla app or website. This will show the upload and download speed from your host, through your router, through your local network to your computer. WiFi from your router to your computer will approach 300 mbits/sec. Wired is either 100 mbits/sec or Gigabits (1000 mbits/sec) depending upon your local infrastructure. All of thes numbers are theoretical maximums, seldom reached.
 
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