LR 2.5 serial numbers not retained

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sbdresner

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Installed LR 2.5 to a new Win 7 box. Entered serial numbers and LR started OK, but when I close LR and restart, it asks for serial numbers again.

Thanks for any assistance.

Steve
 
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Thanks for the quick response, Victoria!

The regedit path listed for Vista doesn't seem to exist for Win 7. I searched the registry for "serial_number," "registration," and other possibilities, but no luck. Could 64-bitness be a problem?

Cheers,
Steve
 
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Adobe responded, in part, as follows:

"We believe your issue is resolved and have therefore closed your case #2'2645724."

"About your concern, try to check the system requirement of the product if it will run on a 64 bit. We are still conducting test since Windows 7 is a new Operating System."

I'd be grateful for any assistance.

Steve
 
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Seeing as we are on different OS, this won't be a direct solution for you BUT I had success in resolving a bigger problem by deleting a corrupted registration file. It also solved my serial # retention problem. Perhaps the same will work for you?

On my system, I went to -> Library/Application Support/Adobe/Lightroom/Lightroom 2 Registration file. I deleted the registration file and got up and running again. Finally without having to input the darn serial number!

I don't know where the file would be for Win 7. On Vista it's located at:
C:\Users\[Username]f\AppData\Roaming\Adobe\Lightroom\Lightroom 2.' Registration.lrreg

I hope this works for you! It was really annoying to deal with!
 
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Many thanks, quetzalita! Brilliant solution! I deleted "Lightroom 2.' Registration.lrreg" and 64-bit LR 2.5 started up normally.

Best wishes,
Steve
 
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Fabulous new Steve! And well done quetzelita!
 
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