memoretti
New Member
- Joined
- Aug 20, 2020
- Messages
- 4
- Location
- Chevy Chase, MD
- Lightroom Experience
- Advanced
- Lightroom Version
- Cloud Service
- Lightroom Version Number
- LR for iPad 5.4.1
- Operating System
- macOS 10.15 Catalina
- iOS
Greetings all... new user here, on a referral from my regular haunts at DPReview where I live as Hilifer. I’m an amateur photographer, shooting Nikon digital for street, landscape and travel. And an occasional building or bird.
Returned from several weeks in Mexico on Sunday with 1000+ RAW (NEF) images that I’d directly imported to LR from my D850 and Z7 XQD cards. As bandwidth was limited for much of my travel, I observed that my images were slow to sync and backup to my Adobe cloud account. On Monday morning, I connected to my home Wifi network, launched LR, exported a few images to share and set about return to the ‘real world’ of work and home life. Last night, I checked on the status of my sync and backup and was bewildered to see many of the images which I had just been scrolling thru on Monday were missing...
This morning, I reached out to Adobe’s chat help and was soon directed to LR CC’s Sync Issues folder (above the Deleted folder) where I discovered 329 placeholders for images that I’d imported between Aug 5-12, but for some reason had failed to complete sync and backup. When I inquired how I might track down my RAW files in my iPad’s file system, the chat agent suggested that I contact Apple as I have no other backups of the images.
This afternoon (bear with me, I’m just about finished), I discovered an update to 5.4.1 available in the Apple App Store. The first item ‘fixed’ in this update addresses a bug in which users have ‘lost access to their photos’. On launch of 5.4.1, the cloud (sync) icon in the upper right of the UI is green; clicking it exposes a link to generate and email a diagnostic log to Adobe. Interestingly, and coincidentally, the 5.4 update was just pushed out on Monday, the first update in over a month from the last 5.3.x version. (I have the Photography package with 1T cloud storage.)
Keeping my fingers crossed that LR will somehow cough up my photos. Meanwhile, as I could find nothing similar to this problem after extensive searching, I wanted to get the word out to anyone else perplexed by similar issues.
Michael
Returned from several weeks in Mexico on Sunday with 1000+ RAW (NEF) images that I’d directly imported to LR from my D850 and Z7 XQD cards. As bandwidth was limited for much of my travel, I observed that my images were slow to sync and backup to my Adobe cloud account. On Monday morning, I connected to my home Wifi network, launched LR, exported a few images to share and set about return to the ‘real world’ of work and home life. Last night, I checked on the status of my sync and backup and was bewildered to see many of the images which I had just been scrolling thru on Monday were missing...
This morning, I reached out to Adobe’s chat help and was soon directed to LR CC’s Sync Issues folder (above the Deleted folder) where I discovered 329 placeholders for images that I’d imported between Aug 5-12, but for some reason had failed to complete sync and backup. When I inquired how I might track down my RAW files in my iPad’s file system, the chat agent suggested that I contact Apple as I have no other backups of the images.
This afternoon (bear with me, I’m just about finished), I discovered an update to 5.4.1 available in the Apple App Store. The first item ‘fixed’ in this update addresses a bug in which users have ‘lost access to their photos’. On launch of 5.4.1, the cloud (sync) icon in the upper right of the UI is green; clicking it exposes a link to generate and email a diagnostic log to Adobe. Interestingly, and coincidentally, the 5.4 update was just pushed out on Monday, the first update in over a month from the last 5.3.x version. (I have the Photography package with 1T cloud storage.)
Keeping my fingers crossed that LR will somehow cough up my photos. Meanwhile, as I could find nothing similar to this problem after extensive searching, I wanted to get the word out to anyone else perplexed by similar issues.
Michael