Lightroom won't open at all

[AmandaWeidenheft]

Hello,

I am using a Mac with the Sierra software. My Lightroom app won't open at all. I can click on it, and the Lightroom box will pop up on the screen, but then nothing. My mouse will turn into the rainbow circle that Macs do when they're loading, and it won't allow me to access preferences or anything else. Please help! I just purchased this in December.

 

[Johan Elzenga]

It could be that your catalog or your preference file is corrupt. First try the preference file. How do I reset Lightroom's Preferences? - The Lightroom Queen

If that doesn't work, go to your Pictures folder, look for for the Lightroom catalog folder and move it to the desktop. That way Lightroom can't find it and automatically load it. See if that will get the application working again (it will ask you to locate the catalog or create a new one). If it does, you could create a new catalog and then see if 'Import from Another Catalog' allows you to import the old catalog.

 

[AmandaWeidenheft]

Hi, thank you for your fast reply. Unfortunately, neither of the suggestions have been successful.
Any thoughts or ideas on how to resolve this?

It could be that your catalog or your preference file is corrupt. First try the preference file. How do I reset Lightroom's Preferences? - The Lightroom Queen

If that doesn't work, go to your Pictures folder, look for for the Lightroom catalog folder and move it to the desktop. That way Lightroom can't find it and automatically load it. See if that will get the application working again (it will ask you to locate the catalog or create a new one). If it does, you could create a new catalog and then see if 'Import from Another Catalog' allows you to import the old catalog.

 

[Johan Elzenga]

If your Lightroom version is really 6.0 / CC2015.0, update to the latest version which is 6.9 / CC2015.9. If that doesn't help either, uninstall Lightroom and reinstall it.

 

[AmandaWeidenheft]

If your Lightroom version is really 6.0 / CC2015.0, update to the latest version which is 6.9 / CC2015.9. If that doesn't help either, uninstall Lightroom and reinstall it.

How do I update it? I'm not very tech savvy!

 

[AmandaWeidenheft]

How do I update it? I'm not very tech savvy!

Update: I looked up how to update it, but my mouse won't allow me to click on the Help button at the toolbar. It turns into the rainbow "loading" circle and won't let me access it.

 

[Johan Elzenga]

If you have a CC subscription like you say in your personal info, then you update Lightroom via the CC app in your menu bar.

 

[clee01l]

To further Johan's recommendation to update, there are incompatibilities with Sierra that require updating to at least LR6.8. So LR6.9/2015.9 will most likely resolve your problem.

 

[AmandaWeidenheft]

The issue is resolved!! Thank y'all for all y'all's help!!