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LightRoom will not open

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doduce

New Member
Joined
Jul 6, 2019
Messages
14
Lightroom Version Number
Not sure since I can't open LR but it is the latest version available on the CC Desktop
Operating System
  1. Windows 10
I'm running LrC v 11 with Windows 11. LightRoom will not open--I get a box that says it will not open and LR will close. Rebooted my computer, but same result. Reinstalled LR with same result. Tried to open it with LrC open and closed. Any thoughts?
 
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Can you post a screenshot of the actual message please?
 
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Paul McFarlane said:
before
Click to expand...
I haven't used LR much at all. I'm an LrC guy, but I want to start making use of the online capabilities of LR. It worked the last time I tried, but it was several months ago.
Could you please talk me through the process of going back to an earlier version? Many thanks.
 
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If you click on View Report in that crash dialog, what shows up?

Most crashes are GPU related, so making sure your graphics card driver is up to date from the manufacturer rather than just Windows Update.
 
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Hmmmm. We could spend some time trying to trace the issue, but since it's only a client for you (e.g. everything is in Classic), then it might be quickest to just try the nuclear solutions.

1. Uninstall Lightroom cloudy, and check the "remove preferences" checkbox while doing so.
2. Delete the local library cache - C: \ Users \ [your username] \ AppData \ Local \ Adobe \ Lightroom CC \ Data
3. Reboot the computer
4. Reinstall Lightroom cloudy and see if it's happy now
 
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Victoria Bampton said:
Hmmmm. We could spend some time trying to trace the issue, but since it's only a client for you (e.g. everything is in Classic), then it might be quickest to just try the nuclear solutions.

1. Uninstall Lightroom cloudy, and check the "remove preferences" checkbox while doing so.
2. Delete the local library cache - C: \ Users \ [your username] \ AppData \ Local \ Adobe \ Lightroom CC \ Data
3. Reboot the computer
4. Reinstall Lightroom cloudy and see if it's happy now
Click to expand...
Uninstalled Lr and removed preferences. In the APP DATA\LOCAL folder there is no Adobe folder, just Microsoft and one other folder. I'll reboot and reinstall Lr and see what happens.
 
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The local cache has to be there somewhere, are you looking in the user account? Hopefully just the preferences reset and reinstall will do the trick though.
 
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Looking in the User account, including DEFAULT and PUBLIC accounts, but nothing for Adobe. Reinstalled Lr 5.0 and tried to open with the same lack of results. I'll go searching for the Adobe local cache. I'll also try to install on my laptop.
 
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We lost Seamus at 12 1/2 in 2013 and his litter mate Maggie--my favorite--at 16 1/2 in 2017. We now have Brody, an adoptee.
 
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I installed Lr 5.0 on my laptop, running the same version of Window 10 and it opened--slow but it eventually opened. I'll do some additional checking tomorrow when I have some time.
 
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doduce said:
We lost Seamus at 12 1/2 in 2013 and his litter mate Maggie--my favorite--at 16 1/2 in 2017. We now have Brody, an adoptee.
Click to expand...
Awww. They are such a part of the family aren't they.
doduce said:
I installed Lr 5.0 on my laptop, running the same version of Window 10 and it opened--slow but it eventually opened. I'll do some additional checking tomorrow when I have some time.
Click to expand...
Great, hopefully that's done the trick then.
 
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This has been bizarre. I installed the latest version on my laptop and it worked fine but I still couldn't get it to run on my desktop. Today I reinstalled 5.0 on the desktop for the third or fourth time and it worked. Nothing changed, but now it seems good. we'll see. Thanks for the help. The Queen rules!!!!!
 
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