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Lightroom has stopped working error message

blondiegernertt

New Member
Joined
May 4, 2019
Messages
5
Lightroom Version
6
Operating System
Windows 7
Hi! I'm new here! I'm desperately hoping someone can help.

For the past several days LR6 has not opened on the first time, but would the 2nd. Today I created a slideshow. All went well. I exited it out, while still in the slideshow mode, and now after several attempts, LR opens, but I get a message stating it's stopped working. I have a Windows 7 laptop. Do I just need to update LR? I purchased it last year from Best Buy.

Suggestions?

Thank you,
Renee'
 

Jim Wilde

Lightroom Guru
Staff member
Moderator
Lightroom Guru
Joined
Feb 1, 2010
Messages
11,476
Location
West Sussex, UK
Lightroom Experience
Advanced
Lightroom Version
Classic 8
What version of LR6 are you running. The final update was 6.14, so check under Help>System Info which actual version you have installed.
 

blondiegernertt

New Member
Joined
May 4, 2019
Messages
5
What version of LR6 are you running. The final update was 6.14, so check under Help>System Info which actual version you have installed.
Thank you for your help! I believe it's a 6.0. I had no idea it was so far out of date. Lightroom will not open. How can I update it?
 

Jim Wilde

Lightroom Guru
Staff member
Moderator
Lightroom Guru
Joined
Feb 1, 2010
Messages
11,476
Location
West Sussex, UK
Lightroom Experience
Advanced
Lightroom Version
Classic 8
The first thing to do is update to 6.14, which is available here: Download Photoshop Lightroom

Let us know if the problem still persists after doing the update.
 

blondiegernertt

New Member
Joined
May 4, 2019
Messages
5
The first thing to do is update to 6.14, which is available here: Download Photoshop Lightroom

Let us know if the problem still persists after doing the update.
Thank you for helping me. I really appreciate it. I followed the link. I saw that Lr6 is not supported on windows 7, which is what I have. It directed me to Creative Cloud where I could download Lr Classic. Which I did. After download, it didn't open. A box popped up stating a crash has occurred. What should I do now? Have windows 10 installed on my computer?
Renee'
 

LRList001

Active Member
Joined
Dec 23, 2012
Messages
306
Lightroom Experience
Intermediate
Lightroom Version
6.x / CC 2015.x
I would put 6.14 on your W7 machine. You have nothing to lose trying it out. I'm surprised W7 wasn't listed as supported, W7 is in service until Jan 2020, but all businesses have to decide how much backwards compatibility testing they are prepared to do. Just because LR6 isn't listed as supported doesn't mean it won't work. It means you can't get support from Adobe (you can from here!).

The probability of the newer Adobe products running (and being supported) on W7 is vanishingly small.

As a LR6.14 user myself, I plan on sticking with it (I am on W10 though). The snag will be when I upgrade my camera to a model not supported. I can't imagine going through the trouble of converting all my (new) raw files before importing into LR.
 
Last edited:

blondiegernertt

New Member
Joined
May 4, 2019
Messages
5
I would put 6.14 on your W7 machine. You have nothing to lose trying it out. I'm surprised W7 wasn't listed as supported, W7 is in service until Jan 2020, but all businesses have to decide how much backwards compatibility testing they are prepared to do. Just because LR6 isn't listed as supported doesn't mean it won't work. It means you can't get support from Adobe (you can from here!).

The probability of the newer Adobe products running (and being supported) on W7 is vanishingly small.

As a LR6.14 user myself, I plan on sticking with it (I am on W10 though). The snag will be when I upgrade my camera to a model not supported. I can't imagine going through the trouble of converting all my (new) raw files before importing into LR.
I downloaded Lr Classic on my W7. I get a error message stating a crash has occured. It doesn't even try to launch.

I've already had to deal with a new camera and getting raw files into Lr.
The first thing to do is update to 6.14, which is available here: Download Photoshop Lightroom

Let us know if the problem still persists after doing the update.

The first thing to do is update to 6.14, which is available here: Download Photoshop Lightroom

Let us know if the problem still persists after doing the update.
The first thing to do is update to 6.14, which is available here: Download Photoshop Lightroom

Let us know if the problem still persists after doing the update.
Mr. Wilde, I appreciate the link, but if I'm reading it correctly, the lightroom 6 download is the 6.0 version. I saw that Lr6 is not supported on windows 7, which is what I have. I did however go to the creative cloud link from that page and download the lightroom CC. Which I did. After download, it didn't open. A box popped up stating a crash has occurred. What should I do now? Have windows 10 installed on my computer? At this point I'm thinking I may need to download windows 10 for lightroom to work. Your thoughts?
Thank you,
Renee'
 

Jim Wilde

Lightroom Guru
Staff member
Moderator
Lightroom Guru
Joined
Feb 1, 2010
Messages
11,476
Location
West Sussex, UK
Lightroom Experience
Advanced
Lightroom Version
Classic 8

LexS

New Member
Joined
Feb 14, 2019
Messages
24
Lightroom Experience
Intermediate
Lightroom Version
6.x / CC 2015.x
Jim's link produces LTR6.14.
uninstall the other LTR's and install it
 
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