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Lightroom froze during the shutdown process. now it won't open.

Skip22037

New Member
Joined
Nov 29, 2017
Messages
12
Lightroom Experience
Intermediate
Lightroom Version
Lightroom Version
I have the photographers subscription to Creative Cloud. It is up to date. I can't open it to check the system info because it says "Application not responding."
Operating System
macOS 10.13 High Sierra
I was doing a normal shutdown and LR was checking the catalog. Then it froze during that process. I waited until the next morning and it was still stuck in the middle of the process, so I followed directions to do a force quit. Now it won't open when I click on the LR icon in the Creative Cloud apps. I am on an iMac with OS 10.13 High Sierra
 

graafber

New Member
Joined
Nov 6, 2012
Messages
7
Lightroom Experience
Beginner
Sorry I can not help you, but I know that adobe have a great chat service. When I have a question, most of the time quickly solved.


Bernard de Graaf
www.bernarddefotograaf.nl

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Joined
Jul 2, 2015
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10,235
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Netherlands
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Lightroom Version
I was doing a normal shutdown and LR was checking the catalog. Then it froze during that process. I waited until the next morning and it was still stuck in the middle of the process, so I followed directions to do a force quit. Now it won't open when I click on the LR icon in the Creative Cloud apps. I am on an iMac with OS 10.13 High Sierra
There are two likely suspects. The first one is the preferences file. It could have gotten corrupted as a result of that freeze. Reset your preferences and see if that works: How do I reset Lightroom's Preferences? | The Lightroom Queen
The second is the catalog. It too could be corrupted as a result of the crash. Move the catalog folder out of its location (usually your Pictures folder) then start Lightroom. Lightroom should say it can't find the catalog, let it create a new one just to see if that works. If that works, then move the catalog folder back and replace the catalog file with a backup.
If both don't work, you may have to uninstall and reinstall Lightroom.
 
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