Lightroom Crashes Computer When Exporting

  • Thread starter Thread starter mikeo
  • Start date Start date
Status
Not open for further replies.
M

mikeo

Guest
Computer Crashes and shutsdown when attempting to Export to JPG File for uploading to a website?

Help!!

Windows XP Pro, SP 3, 32 Bit
Intel Duo Core Processor
Nvidia MB
 
Sort by date Sort by votes
You are not the only one. I have been exporting images to Smugmug and the LR crashes all the time. So, often, I consider it as part of the "normal" process of exporting images. Upgrading to 2.3 did not help.


Bob- the slide shooter at heart
 
Upvote 0 Downvote
Robert T Higaki said:
You are not the only one. I have been exporting images to Smugmug and the LR crashes all the time. So, often, I consider it as part of the "normal" process of exporting images. Upgrading to 2.3 did not help.


Bob- the slide shooter at heart
Click to expand...

Mine not only crashes it shuts down the computer?? Some people have said that my virus program is causing this to happen, well, I shut it down and it still happens! Something is bad wrong, I can't believe adobe would put such a product out without at least a fix??
 
Upvote 0 Downvote
Hang on, tell us more? No software should be able to turn off the computer. I'd be looking at dying power supply or dodgy memory, something like that. Export's a pretty high powered task, so it could be that it's just finding a hardware problem. Tell us more about your system specs, and what you've tried to solve it so far.
 
Upvote 0 Downvote
Open your computer; Are the CPU fan and heatsink clean or dust filled?...

At export time the CPU will more easily overheat.
 
Upvote 0 Downvote
Open up task manager then performance. Move that( window) up in a corner then go ahead and export your images. Watch the CPU usage and try to rule out memory issues.


Bob- the slide shooter at heart
 
Upvote 0 Downvote
mikeo said:
Mine not only crashes it shuts down the computer?? Some people have said that my virus program is causing this to happen, well, I shut it down and it still happens! Something is bad wrong, I can't believe adobe would put such a product out without at least a fix??
Click to expand...


1) It would help us if you filled out your signature so we can see what type of system and software you are using.

2) There are 1''''s of people using LR that don't experience your problem so it *may* not be a problem with LR but something specific to your system, I think it's little early to start blaming Adobe.

3) Can you test other software that will generate CPU activity, exporting an image in photoshop or another editor.

4) when you say "it shuts down the computer??" does it do a proper shutdown or do you see a blue screen with errors or does it just hang etc ?

5) Check that your operating system and all the drivers are up to date, especially the graphics card driver.
 
Upvote 0 Downvote
Re Lightroom shuts down-Exporting

sizzlingbadger said:
1) It would help us if you filled out your signature so we can see what type of system and software you are using.

2) There are 1''''s of people using LR that don't experience your problem so it *may* not be a problem with LR but something specific to your system, I think it's little early to start blaming Adobe.

3) Can you test other software that will generate CPU activity, exporting an image in photoshop or another editor.

4) when you say "it shuts down the computer??" does it do a proper shutdown or do you see a blue screen with errors or does it just hang etc ?

5) Check that your operating system and all the drivers are up to date, especially the graphics card driver.
Click to expand...


2-I've seen other people having the same problem with lightroom!

3- Well, I'm out of town today till next week, but will try that when I get back.

4- Like someone Pulled the Blug, No blue screen, No hang, just boom, computer shutdown, No Power!

5- Drivers-- I have the automatic update for Windows, just downloaded lastest driver for Graphic Card, as of 4-'7-'9!

Thanks for trying to Help,

Mike

Oh, I'm just a hunt and pecker, how do I check my cpu usage? Don't think I can do this as the computer shuts down and then no record of what happened?

Oh again, Graphics card is the Radeon 487'
 
Upvote 0 Downvote
Mike, it is great to have you here and we really want to help with this. To help us help you could you please take a moment to fill in your signature in the "userCP' that is found in the nav-bar at the top left of the page - thanks.
Especially as this is not a widespread issue and may be system linked.
 
Upvote 0 Downvote
There are several people experiencing issues when exporting but this is the first I have seen where the power shuts down. I have many years experience as an electronics engineer and in IT and I would bet money this is system related. It sounds very much like the power supply is shutting down or tripping due to over-load or over-heating. Faulty hardware could cause this or just and undersized power supply. If you have added / upgraded components in the machine then it possible that the power supply is inadequate for the new parts. Graphics cards are a common problem in this area as they can suck a lot of juice.

If the power is dying then there isn't usually anything written out to log / crash dump files which makes it hard to see what's happening. I have never seen software shut the power down like this before, maybe a virus could be designed to do it. Having a virus checker is no guarantee that you are not infected either.
 
Upvote 0 Downvote
And did you started with the very first step by opening the case to see if it is dirty and check that all fans are running smoothly?...
 
Upvote 0 Downvote
Hardware

New, Updated Power supply, 65'W, I think!

As far as heating up, I wouldn't know why?? New hard drives, and mother board (Nvidia) put in a little over a year ago??

My brother built this computer for me, He's pretty well up on this stuff, has built several and he's the one that had me get the Bigger Power supply!

Beats me?

Cleaning out, I'm pretty vigilant about this, watch it close and Blow it out about every month or so! It's setting on Top of a des, not under the desk where it could gather dust nor have good ventilation. Soo? Just luck, I guess!:)
 
Upvote 0 Downvote
Mikeo, see if you can get your brother to have a look in that case. I'd still suspect hardware, and my first guess would also be power supply. I've seen it happen numerous times. Lightroom DOES tax hardware more than most programs, and even brand new power supply units can be faulty.
 
Upvote 0 Downvote
Re: Power Suppy

Will do! I can check that myself, I guess just feel it and see if it feels hot?

Thanks for all the help, this is Great!

OH, Just mike will do, I couldn't use that as a nick!:)

Course, I've been called much worse, suit yourself!:)
 
Upvote 0 Downvote
Thanks for the generous comments Mike, it helps to have a friendly attitude in my experience!!
To help us help you could you please take a moment to fill in your signature in the "userCP' that is found in the nav-bar at the top left of the page - thanks.
 
Upvote 0 Downvote
Don't forget even if the power supply is ok, faulty hardware can short it and trip it out, the power supply is just protecting itself and you for that matter :D
 
Upvote 0 Downvote
I should clarify: check your memory usage instead of CPU
Open task manager> performance> two boxes on the left; the top says CPU usage and the bottom says memory. On my computer, the memory box says 1.58GB which means 1.58Gb used out of 3.5GB of usable memory. That is good news.
Just compare the numbers: the RAM you have in your computer vs the amount used.

Bob- slide shooter at heart
PS- hit computer details to see your specs, in fact, my usable RAM is 3.325GB even though 4GB installed.
 
Upvote 0 Downvote
Sorry, Out ot Pocket for a while

Just got back from a week on the Scooter, so let me apologize for not responding sooner! I haven't tried any of the recommendations I've gotten here, but I had time to think about it while cruisin down the road!:mrgreen:

The only thing that I can think of that changed and when I started having my problems is that I changed my Graphics card to one that could support two monitors with 2 different profiles for Calibration!

I hear that a Graphics Card(Depending how powerful it is) can be a Big drain on the Power supply, so I'm going to get a newer, more powerful one and see if that doesn't do the trick!

Thanks again to Everyone for the Help, I'm a cripple when it comes to this stuff and your help is greatly appreciated! I'll most def. keep everyone up to date!:lol:
 
Upvote 0 Downvote
Thanks for reporting back Mike!!
Look forward to seeing what you can come up with in your further exploration of this issue.:)
 
Upvote 0 Downvote
Kiwigeoff;43'58 said:
Thanks for reporting back Mike!!
Look forward to seeing what you can come up with in your further exploration of this issue.:)
Click to expand...

thank you and everyone else, may be a while before I get the new power supply hooked up, think I might wait for my brother to do that for me!!:) It's 95' watts, soo, think that should be big enough!!?:lol:
 
Upvote 0 Downvote
New Power Suppy

Well, got everything hooked up, oh, and the computer was very dirty, wondering if that wasn't my problem all along, oh well!

So, started exporting again, Computer didn't quit but Lightroom Froze Up??

Sheesh, now what do I do, Or is that Did I do??:shock:
 
Upvote 0 Downvote
Well we're getting closer! Freezing's better than crashing! :D Very dirty could indeed have been a factor - it could have been overheating. How many did you try to export this time? Is there a certain image it freezes on?
 
Upvote 0 Downvote
Definitely sounds like a hardware issue somewhere. The power supply is not giving up now but it looks like something in the system has a problem.
 
Upvote 0 Downvote
Damn, I hate to hear that, it doesn't do that with any other program, course, Like you said, Lightroom/Photoshop is very CPU intensive! ?
 
Upvote 0 Downvote
Status
Not open for further replies.
Back
Top