henry.watkins
New Member
- Joined
- Jan 20, 2025
- Messages
- 3
- Lightroom Version Number
- 14.1.1
- Operating System
- Windows 11
Hello all - I searched for a possible discussion and didn't find an answer. This forum has always been helpful - i was a lurker previously.
My lovely wife is the photographer/artist and I am her tech support. I was working on her machine to resolve storage space and a failing disk. All was replaced and the back up for the failing disk was restored. This was a month ago and all was working. I had to make several changes and needed to clean up that stuff from the install. My clean up was bit aggressive and several issues arose through out the computer. All has been resolved except Lightroom and Lightroom Classic - neither will start. I have sent the report to adobe in the 'sorry, an error occurred' dialogue several times. The error report is attached. All other Adobe Creative Cloud solutions installed now work on the desktop.
For Lightroom classic what I have done trying to resolve - Start from the Cat file, Start using Shift+Alt to return to default preferences, uninstall removing preferences and presets then reinstall, and various file removals to allow lightroom to rebuild (this worked well for a couple of other adobe products). Lightroom Classic says it installed without error. Ehen I try to start it crashes with the same error report. Anyone out there that may have a clue? I did discover that each adobe product has variations of common code and that no two seem to be alike
. The crash exception start line is:
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xe06d7363" instruction="0x00007FFC933EFB4C">
Thanks in advance for looking at this. My wife and I have both benefited from this forum in the past and it would be great if some one could guide me here. All lightroom catalogues and pictures/projects/etc. remain uncorrupted and full back ups exist.
Henry
My lovely wife is the photographer/artist and I am her tech support. I was working on her machine to resolve storage space and a failing disk. All was replaced and the back up for the failing disk was restored. This was a month ago and all was working. I had to make several changes and needed to clean up that stuff from the install. My clean up was bit aggressive and several issues arose through out the computer. All has been resolved except Lightroom and Lightroom Classic - neither will start. I have sent the report to adobe in the 'sorry, an error occurred' dialogue several times. The error report is attached. All other Adobe Creative Cloud solutions installed now work on the desktop.
For Lightroom classic what I have done trying to resolve - Start from the Cat file, Start using Shift+Alt to return to default preferences, uninstall removing preferences and presets then reinstall, and various file removals to allow lightroom to rebuild (this worked well for a couple of other adobe products). Lightroom Classic says it installed without error. Ehen I try to start it crashes with the same error report. Anyone out there that may have a clue? I did discover that each adobe product has variations of common code and that no two seem to be alike
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xe06d7363" instruction="0x00007FFC933EFB4C">
Thanks in advance for looking at this. My wife and I have both benefited from this forum in the past and it would be great if some one could guide me here. All lightroom catalogues and pictures/projects/etc. remain uncorrupted and full back ups exist.
Henry