- Joined
- Aug 24, 2017
- Messages
- 34
- Lightroom Experience
- Intermediate
- Lightroom Version
- Lightroom Version Number
- Lightroom Classic CC ver 7.5
- Operating System
- Windows 10
- iOS
- Android
Hi
I have a problem with LR Classic CC 7.5. It reports that my cloud storage (20GB) is full, and hence won't let me sync photos, even though my cloud storage is in fact empty. I've contacted Adobe support (what a misnomer) three times, twice I've spoken to an agent who knew less than I did and once I had an agent who appeared to cure the problem but the next day my PC (Windows 10), iPad and Android phone all showed that my cloud storage was full. I've tried to contact Adobe Support again but 5 days later I'm still waiting for a callback.
I've recently returned from a trip to Brazil and have 4000+ photos on my iPad that I need to get onto my PC, can anyone out there help me sort out my cloud problem?
System Info:
Lightroom Classic version: 7.5 [ 1186149 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.17134
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3.4 GHz
Built-in memory: 16351.1 MB
Real memory available to Lightroom: 16351.1 MB
Real memory used by Lightroom: 1575.9 MB (9.6%)
Virtual memory used by Lightroom: 1711.0 MB
GDI objects count: 732
USER objects count: 2403
Process handles count: 1882
Memory cache size: 68.3MB
Internal Camera Raw revision: 1001
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 723MB / 8175MB (8%)
Camera Raw real memory: 724MB / 16351MB (4%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 570 (23.21.13.8813)
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic CC
Library Path: D:\Documents\Pictures\Lightroom\Lightroom Catalog 6.lrcat
Settings Folder: C:\Users\Whalewatcher\AppData\Roaming\Adobe\Lightroom
Installed Plugins:
1) AdobeStock
2) Canon Tether Plugin
3) Facebook
4) Flickr
5) HDR Efex Pro 2
6) Nikon Tether Plugin
7) ON1 Photo RAW 2017
8) ON1 Resize 2017
9) Show Focus Points
10) Teekesselchen
I have a problem with LR Classic CC 7.5. It reports that my cloud storage (20GB) is full, and hence won't let me sync photos, even though my cloud storage is in fact empty. I've contacted Adobe support (what a misnomer) three times, twice I've spoken to an agent who knew less than I did and once I had an agent who appeared to cure the problem but the next day my PC (Windows 10), iPad and Android phone all showed that my cloud storage was full. I've tried to contact Adobe Support again but 5 days later I'm still waiting for a callback.
I've recently returned from a trip to Brazil and have 4000+ photos on my iPad that I need to get onto my PC, can anyone out there help me sort out my cloud problem?
System Info:
Lightroom Classic version: 7.5 [ 1186149 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.17134
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3.4 GHz
Built-in memory: 16351.1 MB
Real memory available to Lightroom: 16351.1 MB
Real memory used by Lightroom: 1575.9 MB (9.6%)
Virtual memory used by Lightroom: 1711.0 MB
GDI objects count: 732
USER objects count: 2403
Process handles count: 1882
Memory cache size: 68.3MB
Internal Camera Raw revision: 1001
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 723MB / 8175MB (8%)
Camera Raw real memory: 724MB / 16351MB (4%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 570 (23.21.13.8813)
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic CC
Library Path: D:\Documents\Pictures\Lightroom\Lightroom Catalog 6.lrcat
Settings Folder: C:\Users\Whalewatcher\AppData\Roaming\Adobe\Lightroom
Installed Plugins:
1) AdobeStock
2) Canon Tether Plugin
3) Facebook
4) Flickr
5) HDR Efex Pro 2
6) Nikon Tether Plugin
7) ON1 Photo RAW 2017
8) ON1 Resize 2017
9) Show Focus Points
10) Teekesselchen