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Lightroom CC error Unable to Connect to Network

Joined
Nov 13, 2019
Messages
6
Lightroom Version
Lightroom CC 3.0
Operating System
macOS 10.13 High Sierra
Since installing the update the cloud in the corner shows an error UNABLE TO CONNECT TO NETWORK. I have spent about 15 hours on chat with various tech support people from adobe and thus far the problem persists with no solution as it seems there is no way to link to the network directly from the program. I have no network issues and my network is strong and intact!!! Any advice would be much appreciated!!
 
Joined
Sep 29, 2007
Messages
21,849
Location
Southampton, UK
Lightroom Experience
Power User
Lightroom Version
Cloud Service
Hi Beth, welcome to the forum! I don't suppose you have your originals location set to a NAS instead of a local hard drive?
 
Joined
Nov 13, 2019
Messages
6
Thanks so much for your reply. The originals are stored on an NAS!!! I always have and it was never an issue. I don't have enough space on my HD my library is massive. Are the originals that are stored on the NAS full size or not since it is really storing them in the cloud?
 
Joined
Sep 29, 2007
Messages
21,849
Location
Southampton, UK
Lightroom Experience
Power User
Lightroom Version
Cloud Service
Joined
Sep 29, 2007
Messages
21,849
Location
Southampton, UK
Lightroom Experience
Power User
Lightroom Version
Cloud Service
It's a weird one. I've been able to reproduce it on my own NAS for about 6 months or so, so I don't think it's new to 3.0. On mine, I've seen the whole performance slow right down so horribly that I moved my originals to an external drive instead.
 
Joined
Sep 29, 2007
Messages
21,849
Location
Southampton, UK
Lightroom Experience
Power User
Lightroom Version
Cloud Service
No worries. It's worth adding to the bug thread just so they get a feel for how many people are affected (because that affects fix priority) , but that should at least save you some stress in the meantime.
 
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