• Welcome to the Lightroom Queen Forums! We're a friendly bunch, so please feel free to register and join in the conversation. If you're not familiar with forums, you'll find step by step instructions on how to post your first thread under Help at the bottom of the page. You're also welcome to download our free Lightroom Quick Start eBooks and explore our other FAQ resources.
  • The November 2019 Lightroom updates are now available. Lightroom Classic includes the ability to export the same photos as multiple sizes/formats in a single export, content aware fill for panorama edges and more. It does require a catalog format upgrade and there are updated system requirements, so you may want to wait a few days before upgrading.
    Lightroom (cloud-based service) has export options (such as TIFF format, renaming and color space), custom sort order on the desktop, copy/paste to multiple photos on iOS and more.
    The Missing FAQ and Edit Like a Pro eBooks are already updated for the changes.
  • Stop struggling with Lightroom! There's no need to spend hours hunting for the answers to your Lightroom Classic questions. All the information you need is in Adobe Lightroom Classic - The Missing FAQ!

    To help you get started, there's a series of easy tutorials to guide you through a simple workflow. As you grow in confidence, the book switches to a conversational FAQ format, so you can quickly find answers to advanced questions. And better still, the eBooks are updated for every release, so it's always up to date.

Lightroom CC 2015 Hangs at Splash Screen OS X 10.10.4

pharmer5

New Member
Joined
Jan 21, 2015
Messages
5
Lightroom Experience
Intermediate
Lightroom Version
Just recently when I try to start Lightroom, it hangs up at the splash screen and never launches. It locks up my Mac, which I need to do a hard shutdown and then restart. This has been happening frequently. I found a article on Adobe's support suggesting two solutions neither of them worked. 1) Sign out of Creative Cloud 2) Rename both the SLCache and SLStore folders..
Has anyone else had the same problem ? Any suggestion what to do. I chatted with Adobe and they were clueless and said they needed to consult someone and call me back on Monday.

Thanks
Arnie
 

pharmer5

New Member
Joined
Jan 21, 2015
Messages
5
Lightroom Experience
Intermediate
Lightroom Version
Thanks. Unfortunately I'm running the latest version
 
Joined
Jun 20, 2009
Messages
14,802
Location
Houston, TX USA
Lightroom Experience
Power User
Lightroom Version
If you are running CC2015.1, then can you clear your preferences file? Resetting the lightroom preferences file - updated

Which version of the Adobe Creative Cloud App manager are you running. The Latest version is 2.1.3.121 (This version information is in the CC AppMgr Preferences.)
Quit the CC AppMgr app and then open the Activity monitor. There will be three CC AppMgr tasks running and shown in the Activity Monitor. Quitting the CC AppMgr app will only stop the CEF Helper. Use the Activity monitor and quit the Adobe Desktop Service and the CC Library. Once all of these are no longer running, start LRCC2015.1 If it still hangs, then the problem is not with the Adobe CC AppMgr app.

What is your hardware configuration and which GPU do you have installed? (Check your OS X System Report)
How much free space remains on your primary disk drive?
Do you know if the GPU acceleration is enabled in LR preferences?
 
Last edited by a moderator:

mcasan

Active Member
Joined
Apr 26, 2015
Messages
514
Location
Atlanta
Lightroom Experience
Intermediate
Lightroom Version
LR and PS CC ran OK on my 10.10.4. They now run just fine on 10.11 Beta (15A215h).
 

pharmer5

New Member
Joined
Jan 21, 2015
Messages
5
Lightroom Experience
Intermediate
Lightroom Version
LR and PS CC ran OK on my 10.10.4. They now run just fine on 10.11 Beta (15A215h).
I thinkI was able isolate the issue ti a failing drive When I removed the drive Lightroom opens again and doesn't crash the system

Arnie
 
Top