MichaelEvans713
New Member
- Joined
- Sep 4, 2020
- Messages
- 12
- Lightroom Version Number
- 4.4
- Operating System
- macOS 11 Big Sur
- iOS
I am really struggling to get this issue resolved. Adobe are setting up support calls and then failing to make them so I have made no progress with this issue since I first reported it to them over 3 months ago.
Some of my albums (Quite a lot of them) are displaying the wrong thumbnails in grid and square view. The correct photo is usually displayed in detail view, but even when I make a change the thumbnail is not corrected.
Even more strange is that in grid view photos that display the correct thumbnail will when the size of the thumbnail is increased change the thumbnail to the wrong image.
I have originals stored locally and in all cases that I have investigated the correct original is stored.
I am at my wits end with Adobe. Support keep telling me that my case is escalated to the senior team, but they are failing to engage with me at all.
The IOS apps on iPhone and iPad are also displaying the wrong thumbnails.
Does anyone have any suggestions?
Some of my albums (Quite a lot of them) are displaying the wrong thumbnails in grid and square view. The correct photo is usually displayed in detail view, but even when I make a change the thumbnail is not corrected.
Even more strange is that in grid view photos that display the correct thumbnail will when the size of the thumbnail is increased change the thumbnail to the wrong image.
I have originals stored locally and in all cases that I have investigated the correct original is stored.
I am at my wits end with Adobe. Support keep telling me that my case is escalated to the senior team, but they are failing to engage with me at all.
The IOS apps on iPhone and iPad are also displaying the wrong thumbnails.
Does anyone have any suggestions?