Import not working in LR5.7

[EParker]

I've had no problems with importing from my Canon 6D for 3 years. However, as of this week, LR recognizes the device but when I select the device, it spins and will not show any files to import. Eventually it says the program is not responding and I have to close out of LR.

I've tried troubleshooting on my own:

I can switch to another user on the computer, and import from camera directly into LR will work just fine without any problems.

I can also copy the files from my camera to my hard drive, and then can import directly from that location to LR without any problems. However, this is extra unnecessary steps.


Any suggestions to fix this problem? I'd really appreciate some help on this!

 

[Ian.B]

only suggestion i could give is download to windows and then import into LR. see how that goes. Sorry cannot answer the why bit.

 

[Jim Wilde]

If it works when using a different user account on the same system, I suggest you try resetting your preferences file under your normal user account. You can find instructions here.