• Welcome to the Lightroom Queen Forums! We're a friendly bunch, so please feel free to register and join in the conversation. If you're not familiar with forums, you'll find step by step instructions on how to post your first thread under Help at the bottom of the page. You're also welcome to download our free Lightroom Quick Start eBooks and explore our other FAQ resources.
  • The December 2019 Lightroom updates are now available. Lightroom Classic is just bug fixes and new cameras in this release, but it fixes a whole load of macOS Catalina issues.
    Lightroom (cloud-based service) has export options and direct import on iOS and the ability to contribute photos to someone else's account from the desktop/mobile apps.
    The Missing FAQ and Edit Like a Pro eBooks are already updated for the changes.
  • Stop struggling with Lightroom! There's no need to spend hours hunting for the answers to your Lightroom 6 questions. All the information you need is in Adobe Lightroom 6 - The Missing FAQ!

    To help you get started, there's a series of easy tutorials to guide you through a simple workflow. As you grow in confidence, the book switches to a conversational FAQ format, so you can quickly find answers to advanced questions. When you upgrade to subscription, there's also a Lightroom Classic version available.

Import freezing or @ times seeing 0 images on iPhone

csinnaeve-icloud

New Member
Joined
Jun 29, 2019
Messages
3
Lightroom Version
6.14
Operating System
macOS 10.14 Mojave
I am pretty frustrated because for probably the past 6 months, I've been having issues with my lightroom 6.14 either not seeing any new images on my iPhone to import, or else seeing them and i select them for import and then about 1/2 way thru it freezes. HELP!! I've googled it and tried so many things but am having no luck.
 
Joined
Sep 29, 2007
Messages
21,868
Location
Southampton, UK
Lightroom Experience
Power User
Lightroom Version
Cloud Service
How many photos in your Photos app on your phone? I wonder if it's just struggling with the large number of photos. Or could something else (like iTunes) be grabbing connection to the phone?
 

csinnaeve-icloud

New Member
Joined
Jun 29, 2019
Messages
3
There are 3656 photos/videos that it is grabbing. iTunes is shut down. Just now I tried again to plug in my iPhone and it saw that number of photos/videos to import, but I cancelled it to go back to my library to see how many pics are in my library and then when I clicked import again and my iPhone, it sees no images:( I don't understand why one minute is sees them and another minute it doesn't.
 
Joined
Sep 29, 2007
Messages
21,868
Location
Southampton, UK
Lightroom Experience
Power User
Lightroom Version
Cloud Service
Hmmm. I think we may need someone else to weigh in here, as I haven't plugged my iPhone into my desktop for years and my camera roll is too empty to be useful for testing.

In the meantime, a little more information that might offer some clues:

1. In the import dialog, when it does show the photos, does it show the thumbnails for all 3656 photos?
2. Are there any videos among the photos?

LR6 is no longer supported (and never has been on Mojave), so there's no point reporting it as a bug. One workaround that could be an easy solution would be to use the macOS Image Capture app to copy the photos to your hard drive and import into LR from there.

(That size of catalog is no trouble at all, so don't consider splitting it!)
 
Top