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How do I upgrade to 6.12?

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lbeck

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I'm currently at 6.10. I click on Help/Updates and it appears to install latest. But I relaunch Lr and it still shows 6.10.
 
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If you are clickng on a desktop shortcut, it could be pointing to the older version of LR that might be still on your system. Go to the program folder and search for the LR6 app and click on that.
Before you go that route, in LR click on System Info on the help menu and verify that you are running LR6.12 [ 1125239 ]
 
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I think when a minor version is installed it always removes the prior version, so I do not think 6.10 and 6.12 can be resident at the same time, can they?

If checking to be sure in the help menu it's really 6.10, Is there a chance the install is failing, did you watch for errors? Maybe check the windows event log?
 
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I think when a minor version is installed it always removes the prior version, so I do not think 6.10 and 6.12 can be resident at the same time, can they?

Normally not, but the old version could be on a backup disk. A bit far fetched however, and unlikely the answer to this problem.
 
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I've had a similar problem since May 2017, when I was running v.9 - and still am. Both my desktop and laptop are stuck on 9. Each was a separate download from Adobe, same result, and they both operate well except for bugs not yet fixed (Map flashes, etc.)

Seems to me it's a CC problem, so I've deleted and reinstalled CC pgm twice, no changes. It says I'm up to date so it won't try to get the latest (.12).

I've checked the shortcut target, which as seen in File Explorer is a file that has a creation date of 7 Jan 2017. Doesn't seem to be the latest, v.12 - I suppose. I've launched from clicking directly on the .exe file, same results so the problem isn't the shortcut.

I don't know any other way to find out the version date of the folder's file and check against the LR Help/System Info date (v.9). But I repeat - this is more likely a CC problem. BTW, it crashes about once a week, and when I reinstall I get the same old result.

Looks like I have to start classes this week with an apology about how the lease program can be unreliable, even when you've been a paying customer for 2 years? Isn't Adobe embarrasable about performance like this? Others have been enduring this for months, as I have. Any directions would be appreciated. DKD
 
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